Cage and Vault Supervisor, Hamburg Gaming

The opportunity

Delaware North Gaming is searching for a full-time Cage and Vault Supervisor to join our team in Hamburg Gaming in Hamburg, New York. As a Cage and Vault Supervisor, you will supervise daily cage operations and deliver exceptional guest service.

If you’re looking for a career opportunity in a fast-paced setting supported by a collaborative team, apply today.

Hours will vary as the team member will train/work on the overnight shift, day shift, 4am drop and both the day and overnight bank shifts. Must be available holidays and weekends.

Pay

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Lead and supervise a team of associates, providing planning and scheduling of work assignments, and performance development.
• Participate in the selection and training of new team members, working to ensure they are knowledgeable of laws and procedures.
• Maintain self-serve kiosks.
• Assist in the preparation of daily and weekly reports.
• Cross train in all facets of cage operations including Drop/Count and Main Bank.
• Maintain an accurate cash bank and balance money at end of each shift; investigate all variances and report when applicable. Investigate and resolve customer complaints and issues.
• Monitor the ticket redemption machines and schedule maintenance as needed.
• Maintain the supervisor bank transactions daily when necessary.
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.

More about you

• Must be able to handle large money transactions accurately and reconcile vault impressments.
• Superior communication and interpersonal skills and the ability to lead in a results-oriented, high-volume environment required.
• Must have basic computer skills and knowledge of Microsoft Office.
• Must be able to obtain and maintain a state gaming license.

Physical requirements

• Ability to lift 30 lbs occasionally and push trolly cart with approximate weight of 75lbs.
• Must be able to stand for long periods of time.
• Must able to bend, lift and crouch as needed.
• Gaming environment, noise levels may be moderate-to-high, including exposure to second-hand smoke.

Shift details

Day shift
Evening shift
Overnight
Holidays
Weekends
Overtime as needed

Who we are

Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.