Consumer Lending Analyst

Consumer Lending Analyst

MassMutual Federal Credit Union

Full-Time

Springfield, MA

The Opportunity

As a Consumer Lending Analyst of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. This role acts as the in-house expert for lending systems and workflows, helping to ensure our loan origination platforms and processes are efficient, compliant, and scalable. The Analyst will play a vital role in the development of loan procedures, reporting, technology optimization, and cross-functional initiatives—including a major core system conversion. This is a high-impact role ideal for a detail-oriented, tech-savvy lending professional looking to apply both analytical and operational expertise.

The Team

Reporting to the Chief Lending Officer (CLO), the loan team is comprised of loan originators, loan processors, loan servicers, and collections. The team works cross-functionally and collaboratively with other business units within the organization.

The Impact

The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:

• Serve as a lead underwriter for consumer loan applications, including auto loans, home equities, personal loans, credit cards, and other unsecured credit products.
• Analyze creditworthiness and risk based on credit reports, income verification, debt-to-income ratios, and internal policies.
• Corresponds with originators frequently to resolve questions regarding application information provided and further delve into the member’s situation to assist in being able to grant credit to the member. Support occasional origination activities and member interaction, as needed.
• Serve as the primary point of contact for the consumer loan origination system (LOS), handling configuration, user access, testing, and issue resolution.
• Function as a liaison between the lending team, IT, and external vendors to support upgrades, troubleshoot issues, and enhance integrations with the core banking system.
• Evaluate current lending workflows, identify process improvement opportunities, and assist in developing or updating procedures, documentation, and policy guides.
• Ensure lending practices align with regulatory requirements and internal controls.
• Participate in or lead projects related to lending operations—such as LOS upgrades, new product launches, and the upcoming core conversion.
• Coordinate testing and rollout of new system features or lending programs; ensure stakeholders are informed and trained.
• Develop and maintain regular reporting on loan volume, decisioning trends, and risk metrics.
• Use data insights to support decision-making and identify opportunities for growth, efficiency, or risk mitigation.
• Provide training and guidance to lending staff on new processes, system features, and procedural updates.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.

The Minimum Qualifications:

• 3+ years of experience in consumer lending, underwriting, or loan operations within a credit union or community bank.

The Ideal Qualifications:

• Bachelor’s degree in Business, Finance, or related field.
• In-depth knowledge of credit evaluation, risk-based pricing, and lending policies.
• Experience with underwriting complex or exception-based consumer loan applications.
• Exposure to LOS or core system implementation projects.
• Firsthand experience with loan origination systems and core banking systems implementation projects (e.g., Fiserv, MeridianLink, or similar).
• Strong analytical and decision-making skills; high attention to detail.
• Excellent communication and people skills with the ability to guide others and explain credit decisions.
• Proficiency in Microsoft Excel; experience with reporting or analytics tools is a plus.
• Knowledge of consumer lending regulations and compliance standards.

What to Expect as Part of the Team

• Regular collaboration with the lending team
• Focused one-on-one time with your manager
• Access to mentorship opportunities
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Employment is contingent upon successfully passing a credit check.

Salary Range:

$48,339-$72,530

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