Job Description: Patient Access Specialist

The Staff Pad has partnered with a client in Montana who has a vision to be the gold standard for Healthcare. We are searching for a Patient Access Specialist to support the organizations mission. As a Patient Access Specialist, you’ll play a key role in ensuring a seamless and patient-centered experience at a specialty clinic. This position requires a welcoming demeanor and strong communication skills, as you will often provide the first impression for patients accessing healthcare services. Responsibilities include collecting demographic and insurance information, processing copayments, scheduling appointments, and ensuring accurate registration to support efficient patient flow.

Responsibilities:

Greet and assist patients, ensuring a positive first impression and optimal satisfaction.

Obtain and verify patient demographic and insurance information with precision for accurate reimbursement.

Manage patient registration and appointment scheduling, keeping clinic operations running smoothly.

Handle incoming calls, address inquiries, collect copayments, and update schedules.

Guide patients with preparation instructions, arrival times, and payment expectations to ensure a successful visit.

Maintain a thorough knowledge of policies, patient rights, HIPAA, and other key information to educate patients or refer them to appropriate resources.

Work with patients, provider offices, and care teams to support appointment coordination and follow-up care.

Requirements

Qualifications:

High school diploma, GED, or HiSET GED preferred.

1-2 years of experience in hospital admissions, provider offices, or a customer service role in healthcare preferred.

Familiarity with medical terminology and healthcare scheduling systems is an asset.

Excellent interpersonal skills and the ability to manage multiple tasks in a fast-paced environment.