Lead, Operations

JOB SUMMARY

The Menu Services Operations Lead provides leadership by managing a team of operational support personnel and duties associated with team leadership including but not limited to overseeing operations, budget considerations, marketing, and reporting and analytics. The position will oversee a team of 2-5 direct reports and may be responsible for additional dedicated resources.

RESPONSIBILITIES

• Responsible for managing the work and productivity of the team of operation support personnel for the menu services organization
• Responsible for the creation and presentation of reporting and analytics on all project activity for the menu services team
• Lead development of marketing efforts including but not limited to organization micro-site, blog, newsletters, and other marketing efforts
• Responsible for maintaining a productive relationship with Sysco menu services leadership team
• Identify improvement opportunities to continuously improve team performance
• Oversee and maintain menu services live chat/support function
• Develop, maintain, and deliver training to the menu services team
• Responsible for maintaining OnDemand tool, and rolling out new functionality to team and field
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Education
Bachelor’s degree required

Experience
Minimum 3-5 years of experience in Marketing and/or Management in a corporate environment along with at least 3 years of relevant industry experience.

Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Understanding of how to gather market intelligence and insights
• Methodical, hands-on, detail-oriented approach to problem-solving
• Excellent written and oral communication skills. Good Listener
• Able to develop clear PowerPoint presentations for executive audiences
• Able to build strong working relationships with internal and external stakeholders, partners, and colleagues
• Ability to be persuasive and build alignment with all levels and across functions within Sysco
• Negotiation and conflict resolution skills
• Self-starter
• Motivated by the desire to have an impact
• Highly committed to exceeding expectations and continuous improvement
• High energy level
• Strong personal work ethic
• Willing and able to take on various types of work
• Good fit with Sysco corporate culture
• Ability to adapt to different management, communication, and delivery styles (as needed) for different situations
• Highly flexible and adaptable to shifting priorities