Master Data Lead Escalations Analyst

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The MDM Team Lead will assist in resolving complex escalations, train newly onboarded team members, and assist with projects that include process automation, integration, and implementation. Additionally, the MDM Team Lead will service in leading stakeholder engagement, change leadership, and Quality Controls.  The MDM Team Lead will be expected to provide exceptional customer service for all MDM stakeholders internally and externally.   

Key Responsibilities:

Partner with Internal and External Stakeholders 

• Work with stakeholders regularly to manage and resolve escalations, projects, and issue resolution/investigation 
• Help communicate and orchestrate change management around cross functional processes between business units 
• Maintain and create positive relationships with internal and external stakeholders 
• Combining complex data used to report out and present metrics around stakeholder engagement, activities, and process improvements 
• Lead Stakeholder Calls 

Identify & Develop Process Issues/Resolution 

• Work with internal and external business units to identify areas and processes that can be improved upon and/or automated 
• Resolve complex problems that have impact across multiple functional business units 
• Work with Internal and External Stakeholders to identify MDM transformation initiatives 
• Assisting in developing reports and analysis 
• Assisting in being the point of contact for all customer onboardings. 

Data Governance Initiatives 

• Assist and ensure that all initiatives set out by Data Governance are met through current and new process implementation 
• Provide feedback to team, management, and stakeholders on processes impacting compliance/data governance initiatives 
• Meet regularly with the business to ensure all initiatives and processes are being properly maintained and adhered to 

Training 

• Inform, Communicate, and Develop all new or existing processes to existing team members and new team members. 
• Perform ongoing training and education with internal and external peers to ensure process adherence  
• Monitor and inquire about Quality Control metrics to identify areas of improvement for Master Data 
• Delivery quality products and services that meeting customers’ needs 
• Continually create, audit, and review SOPs to ensure accuracy 
• Meet regularly with all internal team members to discuss metrics, new and existing processes, and assist in resolving any barriers

Minimum Job Qualifications (Knowledge, Skills, & Abilities): 

Education/Training – Bachelor’s degree or equivalent years’ experience  

Business Experience – 2+ years’ experience in master data or data governance, process improvement experience. Analytical experience preferred.   

Specialized Knowledge/Skills –  

• Excellent communication (verbal and written) and relationship building skills 

• Strong organizational, multi-tasking, and prioritization (time management) skills 

• Demonstrates analytical ability and attention to details 

• Advanced/Intermediate problem solving and root cause analysis skills 

• Ability to work in a fast-paced team environment and meet deadlines 

• Ability to lead multiple team members through a fast-paced environment with competing        deadlines 

• Ability to work under limited general direction on multiple tasks with competing timelines 

• Professional conduct and demeanor, uses discretion and maintain high level of confidentiality 

• Intermediate/Advanced knowledge in MS products (including Excel, Access, PowerPoint, etc)  
• Ability to work with minimal supervision 
• Proven ability to manage projects efficiently with strong attention to details. 

Core Competencies: Knowledge of the job, driving execution, problem solving and analysis, innovative mindset, communication, collaboration and relationship building, customer focused and client service. 

Working Conditions: 

Environment (Office, warehouse, etc.) – 

• Traditional office environment. 

Physical Requirements (Lifting, standing, etc.) –  

• Large percent of time performing computer based work is required 

• General office demands  

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!