IT Vendor Management Office, Technology Vendor Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health, and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career. Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

Position Description

As an IT Vendor Management Office, Technology Vendor Manager, you will be responsible for managing a portfolio of IT suppliers supporting a specific Service Area within McKesson Technology, ensuring that each partnership aligns with their business objectives and contributes positively to their operations. You will be responsible for developing a comprehensive strategy and managing and monitoring performance for this subset of suppliers, aligned with the overall direction and supplier framework for all key McKesson Technology suppliers. Although your focus will be in one or more specific Service Area(s), it is critical to take a holistic view of McKesson Technology suppliers, and where a Service Area has the most spend/criticality with one supplier, you will lead the enterprise viewpoint across all Service Areas for that supplier. This evolving position will be a trusted advisor across the enterprise, to educate and enable teams to make the best-informed sourcing decisions to ensure McKesson Technology receives optimal value from our vendor partners.

The role will report to the IT Vendor Relationship Management Director, Enterprise IT Vendor  Management Office (VMO).  This role is part of a larger Vendor Management Office that is being created to provide ongoing governance, oversight, and management of McKesson Technology’s strategic 3rd parties.

This role will be a key relationship position and primary liaison between our IT vendor partners and our delivery teams (Service Areas) within McKesson Technology.

This role requires a leader who can collaborate with senior McKesson executives, aligning IT Vendor Management strategies with broader corporate objectives and driving the improvement of service quality and process efficiency. Additionally, the Manager will ensure strict adherence to internal policies, contractual commitments, and regulatory requirements, enforcing governance standards across all third-party engagements.

The successful candidate will possess energy, create enthusiasm for advancing the strategic sourcing strategy, and execute the strategy with each service provider.

This Manager will have some level of oversight of external third-party providers, and will lead initiatives that promote collaboration, accountability, and operational excellence while ensuring McKesson maximizes the value from its IT vendor partnerships.

Responsibilities

Relationship Management

• Build and maintain strong relationships with key IT suppliers and internal customers, acting as the key point of contact for relationship and overall supplier performance.

• A solid understanding of IT systems, software, and infrastructure to effectively evaluate vendor capabilities and solutions.

• Strong project management skills to coordinate and oversee vendor-related projects, ensuring they are completed on time, within scope, and on budget.

• Knowledge of risk management practices to identify, assess, and mitigate potential risks associated with vendor partnerships.

• Collaborate with internal teams to ensure there is a good match/fit with supplier capabilities and platform/work area needs. Create a champion challenger model where possible to mitigate single supplier risk and foster competition to derive additional value.

• Foster open communication channels with suppliers to address issues promptly, resolve conflicts and ensure alignment with organization goals and priorities.

• Oversee the onboarding process for new IT suppliers providing training and support, and to ensure they meet organizational standards and understand expectations. Manage supplier offboarding to ensure a smooth transition, including all required training, documentation, compliance, and support throughout the process.

Contract Negotiation and Management

• Manage and monitor contract compliance, implementing a robust dispute resolution process to address any key issues in a timely manner.

• Develop and maintain a centralized contract repository for easy access and tracking.

• Proactively advise when renewal and/or terminations are due, and partner with the Sourcing & Procurement (S&P) organization and the Service Area leader/Service Category Manager in contract negotiations including terms, pricing, and service level agreements (SLAs) to achieve favorable terms.

• Define performance metrics and key performance indicators (KPIs), regularly monitoring supplier performance to ensure adherence to quality standards, timelines, and costs.

• Deliver timely and accurate management reporting to provide actionable insights.

• Identify opportunities for process improvement, cost reduction, and value creation within supplier relationships. Encourage suppliers to adopt innovative practices and contribute ideas to enhance service delivery, quality, and efficiency.

Deliverables:

• Supplier Relationship Strategy: A comprehensive strategy supporting organizational and business goals and aligned to the broader supplier strategy for McKesson Technology.

• Performance Metrics and Dashboards: Established KPIs and performance metrics for tracking supplier adherence to SLAs, quality standards, delivery timelines and cost effectiveness. Defined escalation paths for addressing issues and decision-making protocols for decisions affecting supplier relationships and performance.

• Supplier Performance Reporting: Scheduled performance reviews for all critical and/or strategic suppliers, including quantitative and qualitative evaluations. Provide management reporting and insights to identify areas of strength and opportunity and to hold both the supplier and the Category Manager accountable for performance.

• Risk & Compliance Management Plan: A risk management plan that identifies potential risks and defines contingency plans for critical suppliers. Include regular audit processes and checklists for supplier compliance with industry and organizational standards.

• Innovation and Collaboration initiatives: Defines improvement objectives for critical suppliers such as product/service enhancements, quality and/or process improvements and cost savings or providing additional value.

• Best Practices and Lessons Learned: A repository of best practices, lessons learned, and success stories in supplier management to improve future engagements. Updated policies and process documents based on continuous feedback and evolving business needs.

Minimum Requirements:

Typically requires 7+ years of relevant experience

Critical Skills –

• Deep understanding of procurement and operations within a technology environment to be able to provide added value to technology and business strategy discussions.

• Deep expertise in IT vendor management.

• IT proficiency (Applications, SDLC, and/or Infrastructure)

• Experience managing complex, high-value third-party relationships in a regulated environment.

• 5-7 years IT Vendor Management relevant work experience, including prior experience as a service provider.

• Strong background in service operations, vendor selection (consulting, product development, managed services), that can create an engagement model, and design and execute strategic partnership deals in support of MT business and operational goals.

• Demonstrated program management experience including outsourcing contract management.

• Demonstrated ability to integrate and manage large initiatives and operations.

• Demonstrated ability to lead change with a focus on service delivery and financial results.

• Understanding of benchmarking processes and techniques

• Experience with outsourcing, performance measures, and monitoring.

Additional Experience soft skills and nice to have skills

• Strategic thinker with strong leadership abilities

• Excellent communication (written and oral) and interpersonal skills

• Team-oriented, collaborative environment leadership skills

• Clear thinker who anticipates and develops strategies for the longer term; takes an enterprise view.

• Can think strategically while also managing tactical responsibilities; able to switch between with ease.

• Copes with change and works effectively without having the total picture.

• Relates well to people at all levels both inside and outside of the organization.

• Energized by tough challenges and the opportunity to build deep relationships internally and externally.

• Ability to influence without authority; deals comfortably with more senior managers.

• Experience designing and deploying performance management processes and systems.

• Strong McKesson service orientation.

Education:

• Bachelor's degree in a related field or equivalent experience

Work Environment/Physical Demands:

General Office Requirements

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!