Sr Associate Client Service Rep

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

We are seeking a detail-oriented, customer-focused Sr. Associate Client Service Rep to provide customer satisfaction through day-to-day GPO/Corporate Customer support, problem identification and resolution.  The ideal candidate will have thorough working knowledge of internal systems, analysis, research and contract compliance.  You will provide support and assistance to multiple Account Managers and will possess the ability to extract and manipulate data from multiple system platforms and display a digital mindset and adhere to data governance.

Key Responsibilities

• Proficient in extracting/auditing customer compliance data from MCK mainframe/SAP, to include, but not limited to; Excel and SAP as well as Snowflake and Power BI.  Extracting data from MCK and customer specific databases.

• Identify and implement process improvements on our internal 340B Account Set up process.

• Handle research, reconciliation and negotiations of account issues including report out at an executive level.

• Resolve issues in an accurate and timely manner that provides the highest level of customer satisfaction.

• Account Set-up for 340B Covered Entity/Contracted Pharmacy business mode.

• Analysis and report out as needed.  HIBCC/HRSA Coordinator.  Oversees relationship with multiple Distribution Centers.

Minimum Requirement

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

Bachelor’s Degree or Equivalent Experience

Critical Skills

• Minimum 2+ years related experience in customer service or accounting/financial entity or 2 to 3 drug wholesale experience in customer facing role.

• Technical aptitude (Microsoft Office, including Excel, Access, PowerPoint; Business Objects, SAP, Process improvement)

• Ability to work independently and prioritize work efforts to focus on highest value-added activities.

• Ability to meet or exceed defined customer service levels that directly influence the department's achievement of targeted customer satisfaction goals.

• Strong organizational and time management skills.

• Subject matter expert (SME) knowledge on 340B Process, including knowledge of accounts and contracts.

Additional Skills

• Customer relationship management

• Project management

• Analysis/Business Acumen

• Customer Orientation

• Assertiveness and Influence

• Results Orientation and Energy

• Decisiveness and Judgment

• Openness and Candor

• Self-Awareness and Accountability

• Conflict Resolution

• Creative Thinking

• Negotiation

• Communication (internal and external)

Working Conditions

Environment (Office, warehouse, etc.) – Office

Physical Requirements (Lifting, standing, etc.) – Sit or stand at desk.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!