Configuration Management Operations Lead

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.

Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career. Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.

Position Description
As the Configuration Management Database (CMDB) Operations Lead in McKesson Information Technology you will be involved in integration of CMDB with other processes such as incident, change and problem management, creating documentation and providing training on CMDB processes and best practices and to effectively communicate the CMDB’s importance to McKesson Technology teams and stakeholders.  Your role will be pivotal in maintaining an accurate and reliable CMDB that supports IT Service Management and decision making within McKesson. 
 

Responsibilities

• Implement foundational processes needed to capture and maintain configuration item (CI) data throughout the lifecycle of a CI.

• Lead effort to gather attribute information for new categories being onboarded to the CMDB

• Oversee and execute CMDB Health activities such as reconciliation with other sources of truth, daily activities, etc.

• Evaluate and improve the CMDB performance and maturity

• Publish CMDB health metrics

• Partner with ServiceNow Enablement team to implement enhancements that improve data accuracy

• Provide CMDB reports to stakeholders

• Educate team members on foundational processes

• Partner with Change Management team to track and report on Configuration Changes

• Conduct regular audits and verification activities to ensure the integrity and accuracy of the CMDB data, identifying and rectifying discrepancies as necessary.

• Review and approve all significant IT Infra changes to ensure impacts to configuration management data are properly addressed

• Support users and product owners in execution of Configuration Management responsibilities

• Mentor the organization on Configuration Management services, concepts, policies and procedures

• Execute Automated Data Certification campaigns.  Escalate non-compliance with Data Certification responsibilities.

• Provide guidance on CMDB class assignments

• Review discovery results

• Run and deliver ad hoc CMDB reports as required

• Partner with ServiceNow Enablement team to develop CMDB dashboards

• Provide governance of team responsible for responding to CMDB related Service Requests

• Provide CI owner data to Cybersecurity for vulnerability remediation

• Onboard new CIs to CMDB as part of M&A projects

• Identify and execute opportunities for automation

Key Competencies

• Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.

• Innovate: You introduce new ideas and processes which improve performance and productivity.

• Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

Minimum Requirements:

• Typically requires 10+ years of experience of relevant experience

Critical Skills

• In depth knowledge of Configuration Management concepts, best practices, methodologies

• Proven experience implementing Configuration Management processes across a large scale and diverse IT environment with a focus on administration and governance

• Possession of excellent analytical and problem-solving skills

• Able to apply a structured methodology to Configuration Management operations activities

• Strong attention to detail and a commitment to maintaining data integrity and accuracy of the CMDB

• Lead, manage and mentor a team of direct reports and provide governance to third party team that executes CMDB requests

Additional Experience

• Excellent written and verbal communication skills

• Deep knowledge of ITIL concepts or ITIL certification

• Experience with ServiceNow CMDB

Education:

• Bachelor's degree in a related field or equivalent experience

Work Environment/Physical Demands:

General Office Requirements

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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