Workforce Manager

Key Responsibilities:

• Oversee labor scheduling processes and provide cross functional support to other departmental managers in the areas of forecasting and reporting. Provide recommendations for improvements based upon reports.
• Work with park leadership teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.
• Monitor productivity of labor force utilizing the WFM system, reporting, and dashboards while providing feedback to operating divisions and Managers on where over scheduling as well under scheduling is occurring.
• Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
• Work with leadership teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions.
• Serve as the WFM system owner, working with the vendor and Corporate Director of WFM on system issues and upgrades.
• Define key metrics to provide leaders a solid understanding of business performance. Establish reporting methods around key metrics related to WFM.
• Stays current on internal work processes, policies, and procedures and identifies recurring problems around them; contributes ideas on ways to resolve problems.
• Analyze and manage associate training and certifications to ensure the workforce is placed in the appropriate positions.
• Work with internal audit, HR, and management teams to identify opportunities around regulatory and company policies and work with management team to take necessary corrective actions.
• Work with HR to ensure accuracy of staffing needs and anticipated turnover.
• Additional duties as outlined by the Corporate Team and General Manager.

Requirements:

• 1+ years of experience with scheduling functions in a WFM system (UKG preferred
• 1+ years of experience in WFM reporting, analytics and support of a Time & Attendance system
• 1+ years of experience with scheduling compliance rules and regulations.
• Familiar with MS Access table maintenance and query design.
• Advanced MS Office skills, including building and creating Excel Spreadsheets and writing formulas.
• Comfortable presenting in a group setting.
• Provide guest service according to Six Flags Entertainment Corporation standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Entertainment Corporation guidelines and requirements and reports all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Six Flags Entertainment Corporation attendance requirements as outlined in Six Flags Entertainment Corporation attendance policies.

 Physical Requirements:

• Must be able to frequently sit, repetitive hand motion (such as typing) hear, listen, communicate, walk, stand, bend, climb stairs/ladders, walk on uneven surfaces, handle, finger, grasp, lift up to 10 pounds.
• Must be able to occasionally stoop, twisting movements of torso, crouch/squat, crawl, kneel, balance, and reach overhead, lift up to 30 pounds.
• Subject to both environmental conditions. Activities occur inside and outside.

Six Flags Entertainment Corporation is the world’s largest regional theme park company with 26 parks across the United States, Mexico and Canada. For more than 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags Great Adventure is to create fun and thrills for all ages.

What's in it for you?

• Benefits
• Employee Stock Options
• Free food for Memorial Day, Fourth of July and Labor Day
• Exclusive Rides parties for all employees
• Scholarship Opportunities
• Professional Development
• Complimentary tickets
• In-Park discounts and more!