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Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Store Manager leads sales and customer service efforts at Macy’s. They oversee all aspects of store operations including selling/service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. Through training, coaching, and development, they cultivate growth among their team. Additional duties are performed as assigned.
What You Will Do
Sales
- Drive sales by fostering a customer-centric selling culture.
- Develop the team through coaching, follow-up, and recognition.
- Ensure adherence to weekly business review amongst leadership team; support action plans to address deficiencies.
- Identify business-driving opportunities.
- Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
- Actively manage hours by ensuring strong attendance and weekend hours utilization.
- Coach the leadership team to achieve Colleague Star Reward goals by emphasizing program benefits.
- Provide leadership in delivering all Company initiatives; clearly communicate objectives and priorities to the team.
- Establish a high level of awareness and effectiveness in shortage prevention; ensure compliance with all policies and procedures.
Customer
- Coach Professional and Hourly Colleagues to consistently deliver selling behaviors that enhance customer experience.
- Mentor Sales & Customer Service Managers to actively coach Colleagues using weekly Sales Reports and engage with Colleagues through formal and informal observations focused on selling behaviors.
- Review and utilize all reports and Colleague observations to provide constructive feedback to leaders and identify areas for improvement.
- Celebrate and recognize successful selling behaviors; coach the store team to continuously improve sales performance.
- Ensure active supervision presence throughout the store.
- Maintain high standards of customer readiness; ensure a clean, organized, and easy-to-shop store environment.
People
- Recruit a qualified team of sales-focused leaders and build a talent pipeline for future advancements and promotions.
- Ensure timely completion of required training and leadership engagement with new hires.
- Promote a culture of recognition by executing Macy’s recognition programs and energizing, engaging storewide rallies.
- Hold leadership team accountable for consistent coaching.
- Use talent strategies and tools for colleague talent development, promotion, and advancement.
- Lead the team in supporting local community initiatives, contributing to stronger, healthier places to live and work.
- Maintain regular, dependable attendance and punctuality.
- Actively fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
Skills You Will Need
Team Development: The ability to see the potential in others and seeking to unleash it, helping colleagues reach their goals and perform to the best of their ability.
Drive for Results: Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion.
Strategic Impact: Knowledge of how to visualize, plan and lead the execution of critical strategies for the success of the organization.
Collaboration: Understanding the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
Team Alignment: Ability to motivate and empower colleagues and teams to work together toward the same vision.
Prioritization: Assessing the relative importance of activities and assignments, making adjustments as necessary to effectively manage workloads and ensure goals are achieved.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a High School diploma or equivalent work experience in a related field are encouraged to apply. 5+ years of direct experience.
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
