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A Brief Overview
The Inside Sales Supervisor is responsible for providing leadership and direction for the delivery of services and support by the inside sales representatives to customers, vendors and fellow associates as well as manage, plan, and direct the overall service related issues and concerns related to the builder accounts and customer service.
What you will do
- Implement procedures and processes to set highest standard for service excellence and operational efficiency for the department.
- Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
- Provide customer follow-ups.
- Initiate telephone calls to customers to generate sales.
- Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
- Code and input customer orders, pricing information and additional data into the computer system.
- Create sales tickets.
- Maintain stock levels on the sales floor and in the stockroom.
- Operate and balance cash register daily.
- Research credits, returns, and late payments as needed.
- Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
- Handles special orders and advanced pricing; assist with pricing and special price lists.
- Develop and grow professional relationships with customers.
- Resolve jobsite issues and customer problems.
- Adhere to established safety rules and regulations and follows all safety procedures; maintain a safe environment.
- Comply with Company's attendance policy by maintaining regular and predictable attendance.
- Criteria for Supervisor:
- Supervise 4 or more associates (direct and indirect reports.)
- Budgeting responsibilities (may or may not have full P&L accountability.)
- Hire/fire input.
- Goal setting & communication (directly or relaying from management).
- Provide performance feedback.
Required For All Jobs
- Perform other duties as assigned.
- Comply with all policies and standards.Adheres to Company's commitment to workplace safety.
Education Qualifications
- High School Diploma or GED required.
- Associate's Degree preferred.
- Equivalent work experience may be considered in lieu of educational prerequisites.
Experience Qualifications
- 4-6 years experience in building materials supply specifically within distribution operations and sales support required.
- 1-3 years supervisory experience in a customer oriented environment required.
- Demonstrated selling or operations experience required.
- Hands on experience in building supply, construction or distribution industry required.
Skills and Abilities
- Knowledge of business management operations including purchasing, sales and personnel management.
- Strong problem solving, critical thinking, and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses within an inside sales support environment.
- Good math skills needed.
- Computer competency and good customer relations skills are required.
- Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast-paced environment.
- Special knowledge required--Understand products and services provided, manage builder material needs to local distribution ability, credit process. Understand applicable building codes.
- Computer literate with Microsoft Office products.
- Ability to read material take-offs, estimates, blueprints, and other such documents.
Raymond Building Supply , a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
