Associate Patient Care Coordinator - Radiology - Las Vegas, NV

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Compassion is the essential trait that drives superior health care performance. But it's just a start. At OptumCare innovative thinking is just as important. Our unique team of health care providers are an emerging and important part of Optum and the UnitedHealth Group family of businesses. Our approach is designed to help physicians and other providers deliver the right care at the right time in the right setting. That takes smart ideas and incredible teamwork. And that's where you come in. In this role, you'll support a clinical team that's helping patients in new and better ways while giving them a generous helping of compassion and respect.

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Hours: This position is full-time (40 hours/week). Monday through Friday, between the hours of 8:00am to 4:30pm.  May be asked to float to other practices as needed.

Location: 888 S RANCHO DR, First Floor, Las Vegas, NV 89106 (Radiology office)

Primary Responsibilities:

• Provide exceptional service to all customers
• Responsible to greet patient and check patient in and out. Ensure demographics including insurance information are correct in APM and update as necessary 
• Collect appropriate co-pays and adhere to all cash handling policies
• Schedule appointments as necessary, verifying correct visit type and primary care provider
• Responsible for waiting room management cleanliness, communicate pertinent information to patients and ensure all patients have been assisted
• Work with back-office staff to ensure smooth patient flow
• Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
• Process incoming films/CD’s and returns. Utilize computer system to track location of film/CD files and documentation. Process release forms and prepare for Loan out. Ensure that all released have a finalized report. Print hard copy digital images and burn CD of digital images for patients or requesting facility. Assist with file room duties as assigned
• Ensures request for outside images are processed and followed up on in a timely manner
• Mail out imaging results to providers
• Rotates within Imaging Departments to include satellite offices, as needed, reliable transportation is required
• Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
• Processing Referrals
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) 
• BLS certified (or able to obtain certification within 30 days of hire)
• 1+ years of customer service experience
• 1+ years of experience in a healthcare setting                  
• Intermediate level of proficiency with MS Office (Word, Excel, Outlook, etc.)
• Ability to travel 10% of the time with an independent means of transportation during work hours for job related tasks 

Preferred Qualifications:

• Knowledge of medical terminology
• 1+ years of experience with insurance programs and basic managed care principals such as referrals and prior authorization
• 1+ years of experience utilizing process-related tools such as electronic referral and medical record systems
• Understanding of insurance programs and basic manage care principals such as referrals
• Medical terminology, basic knowledge of PACS systems 
• Understanding of diagnosis coding (CPT/ICD-10) as it relates to referral requirements
• Bilingual in Spanish/English

Soft Skills:

• Ability to multi-task 
• Excellent communication skills and phone etiquette  
• Ability to understand verbal and written instructions, along with the ability to effectively interact with physicians, patients and other healthcare staff members
• Good organizational and telephone etiquette skills  

Nevada Residents Only: The hourly range for Nevada residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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