Bleeding Disorders Pharmacy Technician/Patient Care Coordination - Las Vegas, NV

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Primary Responsibilities:  

• Bleeding disorder patient case management with inbound and outbound calls to your dedicated patient population, managing monthly refills, and completing assessments for the patients according to performance guarantee standards
• Collaborate with the following partners across Infusion pharmacy: pharmacists, sales, and nursing to ensure the patient is provided with an excellent coordinated effort of care   
• Demonstrate the ability to actively listen to patient and ask appropriate questions to identify underlying issue that patient may have (i.e. Root Cause Analysis).  Think outside the box to problem solve
• Support the Benefit Verification team with processing test claims for patients to ensure clearance is obtained and patient order can be created  
• Understand internal and external factors that may drive patient questions - recent plan changes, call directing, weather emergencies
• Ability to navigate multiple computer systems/programs/reference tools and quickly assist a patient
• Ensure proper documentation of all caller questions/issues all the way to resolution 
• Aim for one call resolution with caller  
• Type and review orders/prescriptions when received to determine urgency, screen for accuracy, review claims processing status and reasons for claim rejection 
• Onboarding of new patients with high touch model

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:  

• Active unrestricted Pharmacy Technician License in Las Vegas, NV
• 2+ years of pharmacy technician experience 
• 2+ years of retail pharmacy experience 
• 1+ years of experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications 

Preferred Qualifications:  

• National Pharmacy Technician Certification (PTCB) 
• Hemophilia and Bleeding Disorder processing knowledge

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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