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Job Family:
PFS General
Travel Required:
Clearance Required:
What You Will Do:
The Team Lead - Physician Claims is responsible for supervising and coordinating the daily operations and activities of the assigned team of patient account representatives. This role ensures the efficient handling of patient accounts while maintaining quality assurance standards.
The individual is to provide support in developing, implementing, managing, and meeting or exceeding the operational goals of our clients and Company. The Team Lead will and may work closely with their team, project supervisors, operations managers, and the client to work on opportunities with new and emerging approaches to our clients’ business processes. This position will follow and ensure that client and company policies and procedures are followed and will also perform all job-related duties as assigned.
This position will be on a hybrid schedule working two days in the Lewisville, TX office and three days from home.
Strong Physician Claims A/R Follow-up
Mentoring of fellow team members when needed
Supporting of staff / supervisor to be successful and work as a team
Manage day-to-day problem solving and a point of contact for team questions
Quality assurance reviews, feedback, and other trainings as necessary
Sending of official correspondence (e-mails) to team members, client, and providers
Ability to work with other leads to develop policies and procedures, as needed
Provide feedback for mid-year and year end employee reviews to leadership
Organizing team building exercises
Create, distribute, and monitor team members understanding of work-related job-aides
Monitor and ensure compliance with company and client standards
Strong understanding of all software/systems used
Identify, validate, and report project trends / issues
Updating of spreadsheets, monitoring outstanding items for each client, and providing updates to leadership, client, and team
All job-related duties as assigned
What You Will Need:
High School Diploma/GED and 8 years of relevant experience or 10 years relevant work experience in lieu of diploma/GED
Relevant experience coming from the following, healthcare payor, provider, revenue cycle, business operations, or professional services environment.
What Would Be Nice To Have:
Strong physician claims A/R background
Demonstrated proficiency in relevant revenue cycle processes with high production and quality standards
Strong verbal and written communication skills to effectively communicate with staff and client
Demonstrated proficiency interpreting relevant coding systems including, but not limited to, CPT and HCPCS and ICD-10 in a fast-paced environment.
Demonstrated leadership qualities fostering team cohesion, accountability, and high performance
Demonstrated proficiency researching billing guidelines
Demonstrated skills providing training and mentoring to team members
Act as a role model for team, office, and company
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What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
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