Inside Sales Account Manager- Quill

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. 

Start Date:  Monday, February 17th

What you’ll be doing: 

• Primary point of contact and build long-term relationships with customers
• Effectively manage your book of business through productivity and pipeline management
• Collaborate with internal business partners
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Manage existing customer accounts to drive sales and achieve profit margins
• Consistently meet or exceed productivity metrics and goals
• Build and develop internal and external business relationships
• Make outbound sales calls to grow customer base
• Educate our customers on our products, programs, and consolidation opportunities

What you bring to the table: 

• A high level of integrity in all business dealings
• Strong time management and organization skills
• Strong time management skills
• Ability to uncover, develop, and close sales
• Strong relationship building skills
• Knowledge of product, pricing, competition, and sales objectives
• Ability to sell company values and services, in addition to program features and benefits via phone and internet
• Adaptable to a fast-paced organization that changes to continuously improve the customer experience
• Ability to sell multiple buyer levels within small to mid-sized customers

What’s needed- Basic Qualifications: 

• High school diploma or G.E.D
• 6 months+ of relevant experience in sales or customer service role
• Effective communication (oral and written) and effective relationship building skills

What’s needed- Preferred Qualifications:

• Proven account management or other relevant experience
• Creative and cognitive thinking ability
• High level of business acumen and sales strategy
• Excellent oral and written communication skills
• Proficient computer skills and knowledge of Microsoft Office
• Strong organizational and problem-solving skills
• Ability to work in a fast-paced environment and adjust well to change

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!