Sales Support Coordinator- Quill

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. 

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

What you’ll be doing: 

• Prepare program customers pricing documents, handle system pricing updates for all program 
• customers, and coordinate the pricing process approval
• Support 80 Sales Associates that Manage our largest customers that spend over $10K
• Processes new sales leads as necessary
• Answers phone calls from customers and deals with problems as they arise
• Review specific customer’s requests to ensure excellent customer service and customer 
• experience
• Provides any necessary data or reports to the sales team
• Data Hygiene
• Assist with ad-hoc sales and marketing projects
• Hands on experience with Sales Force
• Prepares Sales business reviews and tradeshows through reporting, research, power point 
• presentations, and any required printed material
• Prepare customers pricing document.
• Handles item look ups for pricing to assist sales and bids teams to win new business
• Handle system pricing updates for all program customers

What you bring to the table: 

• Provide administrative support to the sales team
• Provide support to customers on issues pertaining to their order status
• Ability to priorities workload
• Perform activities that allow sales team to maximize their selling time, reach company sales goals 
• and contribute to overall business strategy
• Strong time management and organization skills
• Ability to communicate clearly and effectively, both written and verbal, to a varied audience
•  

What’s needed- Basic Qualifications: 

• High School Diploma or GED 
• General computer skills & basic knowledge of Microsoft Office, especially Microsoft Excel
• Excellent oral and written communication skills
• Strong time management, organizational and problem-solving skills

What’s needed- Preferred Qualifications:

• 1+ years of experience in customer service or sales environment
• Ability to work under pressure and to meet challenging deadlines
•  

We Offer:

• Inclusive culture with associate-led Business Resource Groups 
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!