Hotel Front Office Manager

Do you love hospitality and have a passion for delivering exceptional guest experiences? Embassy Suites Hotel is located within the business district of West Little Rock, providing easy access to many businesses, hospitals and outlet shopping; only nine miles west of beautiful downtown Little Rock and fifteen miles west of the airport. We are seeking a dynamic and dedicated Front Office Manager to lead our great front desk team and ensure every guest feels right at home.

Come join our team of leaders who are passionate about servicing guests all while taking care of the people who make it happen, our associates.  With Atrium Hospitality you can be a part of one of the largest hotel management companies in the United States.  We are passionate about our CORE values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork and instill these into each of our associates on a daily basis.

Salary Range: $45k - $55K

Bonus Eligible

If you are ready to take the next step in your hospitality career and make a lasting impact, apply today!

Primary Purpose: 

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Work Performed: 

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments: 

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline 

• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;  

• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships; 

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;  

• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; 

• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards; 

• Evaluate and recommend revenue driving initiatives and monitor revenue performance; 

• Recommend and implement approved changes that could improve service and increase operational efficiency;  

• Ability to serve as Manager on Duty; and 

• Any and all other work as required to complete the primary purpose of the position. 

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s Degree in related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift 

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

Competencies:

(65) Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations. 

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. 

(60) Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.