Senior IT Manager - Salesforce

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. 

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Our Commercial Wireless Digital Experience team is building out the future of our Enterprise B2B applications.  We envision an automated ecosystem enabling self-service capabilities for customer onboarding, operation, developer capabilities, and a marketplace of services and capabilities that we will provide in the build-out and creative utilization of the first open-RAN 5G network in the US.  

Key Responsibilities:

• Deliver high-quality customer experience and execute efficient software delivery processes
• Collaborate with business partners and customers to create product vision and roadmap
• Staff, coach, and lead highly engaged individuals and teams 
• Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
• Leverage Salesforce platforms to innovate and drive the best possible outcomes for digital customer experiences 

Education and Experience:

• Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
• 5+ years of Salesforce and or other CRM Application Management experience
• 7+ years of staffing, organizing, and leading multiple development/delivery teams
• 5+ years experience operating in scaled Agile software delivery environment
• Current Salesforce Certifications preferred

Skills and Qualifications:

• Experience maintaining executive-level communications, reports, and statuses 
• Experience at least two full life-cycle Salesforce Lightning implementations with strong expertise in two of the following modules: Sales Cloud, Service Cloud, and Experience Cloud
• Experience managing at least two large-scale full-life cycle implementations of CRM solutions
• Experience presenting to clients or other decision-makers to present and sell ideas to various audiences (technical and non-technical)
• Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
• Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment
• Strong oral and written communication skills

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.