Concessions Supervisor, LAX Airport

The Opportunity 

Delaware North Travel and Hospitality is hiring a full-time Concessions Supervisor to join our team at LAX Airport in Los Angeles, California. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service. 

If you want a job where no day is the same and where you will interact with people from around the world while developing your hospitality skills, join our team and apply now.

Pay

$23.50 - $25.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities 

• Assign duties to scheduled staff.
• Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Assist Concessions Manager with staff training and compliance.
• Monitor daily and hourly cleaning.
• Manage labor and profit loss.
• Ensures proper cash handling and tip record-keeping for the shift.
• Ensure associates are kept informed of any changes in policies or events.
• Other duties as assigned.

Qualifications 

• Experience working in a restaurant.
• At least two years of supervisory experience preferred.
• Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities.
• Must be able to implement rules and direct staff.
• Excellent communication skills, written and verbal.
• Excellent customer service and employee relations skills. 
• A true desire to satisfy the needs of others in a fast-paced environment. 

Physical Requirements 

• Standing and walking for the entire length of shift.
• Frequently required to reach up to 6-7 feet, twist at the waist, bending, and squatting.
• Lifting up to 50 pounds. 

Shift Details 

Day shift
Evening shift
Holidays
Weekends
Monday to Friday

Who We Are 

Providing hospitality services since 1995, Delaware North serves travelers at Los Angeles International Airport. An array of local favorites, including the award-winning Original Farmers Market and Earth Bar, national brands such as Wolfgang Puck’s WPizza, Habit Burger, Wahoo’s Tacos, and Donburi, give travelers plenty of options at one of the United States’ busiest airports.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.