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This position is hybrid; you must reside within driving distance of our offices in Los Angeles or Costa Mesa, CA to attend meetings and team collaboration.
As a UX Researcher, you’ll need curiosity, data-driven thinking, and attention to detail for our Travel, Insurance, and Membership experience. There are also exciting chances ahead to conduct more in-depth research for the whole member journey across retail, web, and mobile.
An ideal candidate would have extensive experience in researching complex user flows with varying levels of requirements in both web and mobile. Having any experience with analytics or data science would serve you well.
What You'll Do
·Assist with the collaboration with other team members to identify product opportunities.
·Participate in working sessions with cross-functional teams.
·Help drive results and insights using A/B Testing.
·Design concept flows, interactive prototypes, and create testing plans for validation.
·Communicate and present research, insights, and concepts to UX lead(s).
·Promote UX design efforts, mindset, and methods through presentation and
communication.
·Design and help facilitate workshops to scope an initiative, identify an opportunity, or
generate potential solutions.
·Work with different Product Owners/Manager to help define vision and strategy.
·Partner with team members in user experience to promote best practices for the user experience program.
·Assist in developing Information Architecture (IA) and a cohesive design strategy.
·QA with engineering teams
What You'll Need
·Experience delivering successful research artifacts for either web, mobile and/or software applications.
·Experience using data to influence UX design (ex. Data analytics, A/B testing, user testing, and/or heat mapping analysis).
·Having a great eye in visual design, colors, layout, and overall flow would serve you well.
·Any experience using Adobe Target for A/B and/or Personalization is a plus.
·Experience constructing wireframes and interactive prototypes (ex. Sketch or Figma)
·Experience conducting user research and usability testing preferred.
·Experience in requirements discovery, solution conceptualization, cross-functional collaboration, prioritization, influencing decision-making, and user advocacy in an enterprise environment.
·Proven ability to work cross-team and synthesize feedback and input from stakeholders.
·A portfolio (or samples) of project experience collaborating with mock business stakeholders and cross-functional teams to convey defined experiences, examples of process, and projects.
#LI-KA-1#interns
This intern position pay rate is $30/hour.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
