Hotel:Â
Loveland Embassy SuitesDirector of EventsFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Salary Range: $75, 000 - $85,000
Bonus Eligible
The Director of Events will be tasked with the following duties, responsibilities, and assignments:
- Responsible for achieving Total Catering Revenue budget.
- Responsible for selling, contracting, and closing on catering and social business opportunities to achieve individual and team productivity goals.
- Direct the catering sales and event services efforts to maximize revenue with a working knowledge of food & beverage compositions and an understanding of kitchen and banquet service procedures.
- Conduct hotel tours and entertain assigned client contacts in accordance with the company and property policies.
- Directly supervise all hotel Catering Sales (CS) and Sales & Event Service Managers (SESM) associates. Carry out supervisory responsibilities in accordance with the brand and management company’s policies and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, assisting, and directing activities; evaluating performance; rewarding, coaching, and disciplining employees; addressing complaints and resolving problems.
- Conduct or attend the required company standard meetings, including but not limited to stand-up meetings, business review meetings, daily/weekly Banquet Event Order meetings, conduct/lead scheduled pre/post-convention meetings, weekly one-on-one with each CM and SESM, and weekly staff meeting.
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
- Maintain a collaborative working relationship with the Director, Sales & Events (DSE), General Manager (GM), Food & Beverage, Chef, and Banquet Manager.
- Ensure quality standards are met in customer service and satisfaction.
- Ensure systems are established and in place to respond to customer needs within a defined response period. Examples include telephone inquiries, bids, proposals, confirmation of bookings, thank you letters, follow up letters, outside calls, etc.
- Maintain a file and trace system to ensure all sales call activity is defined, recorded, traced, and updated in the hotel’s sales and catering system (CI/TY, Delphi.fdc) in an organized manner.
- Review daily, weekly, monthly, and quarterly results of all activities completed by the catering and sales and event services managers. Ensure all traces are completed and retraced where appropriate.
- Ensure the understanding and implementation of Brand services initiatives, tools, and resources.
- Aggressively pursue all appropriate opportunities within assigned segment including Civic Association Events, Trade Events, Industry Vendor Relationships, etc.
- Contribute to the research and development of the annual strategic banquet/catering budget.
- Generate the monthly banquet and catering forecasts and once approved by the DSE, the Director of Events will input the forecast details into ProfitSage on a timely basis in accordance with corporate timelines.
- Understand month end reports, interpret market conditions, trends, and the property’s competition.
- Perform other services and duties as requested by the DSE and GM. May be called upon to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
- Present a professional image to project a positive, polished appearance to staff, potential guests, and clients.
- Possess a working knowledge of and follow all Atrium Standard Operating Procedures (SOP)
Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
At least five (5) years of hotel or industry-related experience
Preferred Prior Experience:
A minimum of five (5) years of hotel catering sales and event servicing experience
Preferred Education:
Minimum of five years hotel catering sales and event services experience, culinary related field, or the equivalent amount of managerial industry experience.
Required Technology:
Demonstrated experience with industry specific sales programs including Microsoft Office, Delphi.fdc, and/or CI/TY, particularly in detailing Banquet Event Orders (BEOs)
Preferred Technology:
Working knowledge of ProfitSword forecasting
Travel:
Less than 20% travel requirement.
Must possess a valid driver’s license and reliable transportation and the ability to be available at off property meetings and events with minimal notice.
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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