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Retail Service Specialist

AAA East Central
Posted 2 months ago, valid for 4 days
Location

Martinsburg, WV 25403, US

Salary

$15.62 - $18.75 per hour

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Contract type

Full Time

Paid Time Off
Tuition Reimbursement
Employee Discounts
Wellness Program

By applying, a American Automobile Association, Inc account will be created for you. American Automobile Association, Inc's Privacy Policy will apply.

Sonic Summary

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  • The Retail Service Specialist position focuses on providing exceptional customer service while cross-selling and upselling AAA products and services.
  • Candidates are required to have experience in retail sales or a similar customer service environment, with a proven ability to exceed sales or service quality goals.
  • The role includes responsibilities such as greeting customers, providing DMV services, and issuing passport photos, with business hours from Monday to Friday, 9am to 5pm.
  • Candidates must possess a high school diploma or GED and be able to obtain a valid notary license; overtime and local travel may be required.
  • The salary for this position is competitive, and employees enjoy benefits such as medical, dental, and vision coverage, as well as a 401(k) savings plan with company match.
Retail Service Specialist

We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products.Ā  This is an exciting career opportunity in our branch network and ideal for candidates intent on providing excellent customer service and who understand the importance of teamwork.

Business hours are Monday through Friday 9am ā€“ 5pm.

Responsibilities

  • Greet all members and customers, determine their need and provide Legendary Service

  • Provide DMV vehicle license, registration and notary services

  • Reach sales and service goals (and earn incentives!) for multiple AAA products and services

  • Preparing and providing TripTikĀ® travel routings, marked road maps, tour books, and other travel-related materials

  • Issue passport photos

  • Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer

  • Make hotel and car rental reservations for members and provide travel destination information

Qualifications

  • Experience in retail sales, banking or similar customer service/sales environment

  • Proven ability to exceed assigned sales or service quality goals

  • Must be able to obtain and maintain valid notary license

  • Experience with Microsoft Office basics

  • Ability to work overtime, including Saturdays

  • Ability to travel locally when necessary

  • A high school diploma or GED

Benefits:

  • Ā· Extraordinary medical/dental/vision/life benefits
  • Ā· 401(k) Savings plan with company match
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity ā€“ we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.ā€

AAA is an Equal Opportunity Employer

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By applying, a American Automobile Association, Inc account will be created for you. American Automobile Association, Inc's Privacy Policy will apply.