Workplace Services Manager - Level 2

As a Workplace Services Manager, you will lead conference center services and oversee various support services at our Space Sector headquarters in McLean VA. You will provide a high level of quality customer service in the areas of food services, conference center planning and services, risk management (safety and security), space management, vendor relations, and all other office support services. Role and Impact: Lead and manage workplace services day to day operations to include customer engagement, vendor management, conference center and conference rooms, mail, internal and external moves. Develop and execute statements of work provided to vendors and delivering metrics to ensure vendor accountability. Provide leadership and guidance for day-to-day operations while promoting a culture of safety, accountability, and continuous improvement. Develop and maintain relationships with key vendors and contractors to ensure high-quality work and cost-effective solutions. Ensure that all facilities comply with applicable health and safety regulations, including OSHA standards. Frequent contact with equivalent level managers and customer representatives concerning projects, operational decisions, scheduling requirements, or contractual clarifications. Conduct briefings and technical meetings for internal and external representatives. Influence and impact strategy through this role. Set building standards to achieve cost objectives. Ensure work orders created by customers are addressed and meet standards and ensure customer satisfaction. Manage upcoming Facility Service Agreements (FSAs) contracts and engaging in project oversight. Oversee the coordination of conferences with internal and external customers to ensure the business-related outcome by coordinating customer objectives for conference planning needs. Ensure facility meets government regulations and environmental, health and security standards, and responsible for monitoring facility to ensure safety and minimize risk for internal and external customers. Plan, develop, and supervise operational and administrative programs, evaluating and making improvements to operational procedures, policies, and services provided. Post-event debriefs and 'lessons learned' process improvements. May need to work weekends depending on building needs. Other duties as assigned. As a leader with integrity, you ensure ethical conduct, balanced results, and partner satisfaction. You respect and nurture growth, fostering a culture of excellence. Skilled in building collaborative teams and customer trust, you communicate well, foster strong teams, and embrace change.