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Because the people always make the place. This is retail our way.
We strive to keep our colleagues at the heart of everything we do – we’re caring, dynamic and we succeed together. Our strong values run through everything we do. In this role, the People & Culture Advisor is integral to keeping everything in-store on track for our people – and our business – to succeed.
What You’ll Do
As an in-store P&C Advisor, you will act as a P&C generalist, reporting into the Area P&C Business Partner. You will be the in-store driver of engagement & wellbeing activities, talent & succession, performance management, colleague relations, resourcing planning, and more.
You will be accountable for day-to day P&C activity in a store, providing advice on the people agenda, process and best practice to the Store Manager and Retail Management team, while also managing the P&C Administrator(s) in store.
Here is how it looks in action:
- Accountable for executing and maintaining all in-store People & Culture activities & processes for: hourly recruitment process, onboarding, payroll, training & development, engagement & well-being, performance management and, colleague relations.
- Ensuring compliance and accuracy for all in-store People & Culture activities in line with Primark policy and local & federal legislation.
- Maintain proper store staffing levels through hourly recruitment and resourcing planning.
- Oversee the onboarding process for all new hires and participate in the delivery of the Primark Induction/Welcome for new hires.
- Support the accuracy of colleague data in the payroll system and the coordination of daily & weekly payroll activities, overseeing and managing payroll adjustments/changes, and acting as the point of contact for colleague’s queries.
- Support and track the deliver of core learning and maintenance of mandatory learning activities and records.
- Support the Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-store and partnering effectively with the Central P&C team to support store implementation of global ways of working, policy, and practice.
- Coach, advise, and support Retail Management as a first point of contact on colleague relation matters, absences, and return to work processes. Overseeing the preparation of documentation required for colleague investigations and outcomes; partnering with the Colleague Relations team, as required, to resolve complex cases.
- Reporting, including overseeing the maintenance and accuracy of people data in our systems, completion of various reporting reviewing data from colleague exit interviews, monitoring of KPIs, and participating in store audits.
- Supporting Commercial & Business impacts by developing and understanding of commercial performance and customer experience, as related to our people agenda.
- Delivering against company expectations and policy, ensuring good governance and best practices are in place. Ensuring compliance with regulations and mitigation of risk to the business.
What You’ll Get
We’re committed to your success and will provide you with an onboarding period in Primark’s other U.S. trading areas. Here, you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll give you the tools that you need to excel. We’ll also offer you competitive benefits and work life balance – we know your life outside of the store is important.
What You’ll Bring
To be successful in this role, you must have 2+ years HR Generalist/Operational experience and prior line manager experience.
- Professional HR certification desirable
- Experience in coaching & influencing, leveraging your ability empower others through indirect leadership.
- You bring strong organizational skills and the ability to prioritize/flex in a fast-paced environment.
- Good working knowledge of employment legislation
- Analytical/ problem-solving skills and an interest in developing commercial acumen
- Delivery/facilitation skills
- Experience in Talen, Performance, and Change Management
- Retail experience or other customer facing sectors with high colleague headcount
- Strong communication skills (written and verbal)
- Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.
Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.
We encourage all our people to grow, learn, and develop, and we can’t wait to see how you’ll positively impact colleagues in this role. Apply to join as a People & Culture Advisor and be welcomed to the world of Primark.
Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email USACareers@primark.com with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
Employee - Permanent
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