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Project Coordinator, Menomonee Falls

KOHLER
Posted 2 days ago, valid for a year
Location

Menomonee Falls, WI 53051, US

Salary

$50,000 - $60,000 per annum

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Contract type

Full Time

By applying, a Kohler account will be created for you. Kohler's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

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  • The Project Coordinator position in Menomonee Falls, WI, involves managing the customer experience for Kohler Services and requires a Bachelor’s Degree with a minimum of 3 years of experience in Project Coordination or customer service-related fields.
  • Key responsibilities include communication with customers, scheduling installation appointments, managing accounts receivable, and collaborating with various teams to ensure project success.
  • The role demands strong communication skills and the ability to work independently, with a significant portion of the day spent interacting with customers via phone, email, and SMS.
  • This position offers a competitive salary and benefits, along with opportunities for career growth within a leading company in the building products and home improvement industry.
  • Additionally, the role may involve up to 10% travel for quarterly visits.

Project Coordinator, Menomonee Falls

Work Mode: Onsite

Location: Onsite –Menomonee Falls, WI

Opportunity

Responsible for managing the end-to-end customer experience of the Kohler Services business WI. The Project Coordinator proactively communicates with consumers regarding expectations of the varying phases throughout the project management process. Responsibilities will include working with the Sales team to provide open installation dates and answering questions about product availability and scope of work, scheduling customers for their installation appointment(s), collecting payment(s), managing finance programs and overseeing accounts receivable. Being an expert in communication to our customers regarding the installation process and our product is a must. This individual will work closely with the Scheduler to provide details needed to submit building inspections and permits, needs of HOAs, and when service is needed after an installation has occurred. They will also work closely with the Project Manager in sourcing materials related to timelines for jobs.

Secondarily, the Project Coordinator will be responsible for answering the main phone line during specified hours when the Front Desk Administrator is out (frequency rate is low). This role maintains a positive relationship with customers and the internal team of Installation Supervisors, Warehouse staff, Project Manager, Scheduler, and Front Desk Coordinator and is driven to solve day-to-day issues that may arise. The Project Coordinator will also manage the distribution and responses of customer-related surveys, Kohler’s CDCE program, and Pulse M software with the appropriate team members.

This role will create and implement essential procedures, both defined and undefined as defined by business growth.

Specific Responsibilities

Project Coordination (80% of workload)

  • Manages customer experience lifecycle of the Direct Response business by communicating with consumers regarding expectations of varying phases throughout the project management process. This role will spend a good portion of their day speaking to customers on the phone, via email and/or SMS.
  • Learns basic information regarding the installation process and materials used and makes sure that the consumer is satisfied throughout each phase of the project.
  • Receives incoming calls pertaining to projects and independently determines proper course of action based on issue.
  • Works autonomously, understanding which tasks are assigned to them without heavy oversight
  • Manages inputting customer information into the Production Sheet and the (CRM) system to begin the process of moving the job through the installation funnel.
  • Confirms contracted materials and scope of work are captured during project review meetings. Takes corrective action when needed.
  • Efficiently and accurately updates information in all established systems both manual and electronic.
  • Assigns, schedules and monitors installation service needs, completions and updates in CRM upon completion.
  • Manages the accounts receivables/collections of all customers and proactively reports issues directly to Kohler finance by overseeing consumer payments.
  • Identifies and communicates issues throughout the project management process.  Drives corrective action and recommends process improvements.

General office duties (20% of Workload)

  • Answers main phone line and directs customers in showroom when Front Desk Coordinator is out of office
  • Releases Guild quality surveys twice per week and performs Pulse M duties for monthly tracking of google reviews.
  • CDCE (Creating Delightful Consumer Experiences) Program Site Lead, responsible for partnering with the program leader to schedule class dates for staff members

Skills/Requirements

  • Bachelor’s Degree with a minimum of 3 years’ experience in Project Coordination/Management or customer service-related fields.
  • Call center and/or direct consumer facing roles are a plus.
  • Experience in the Building Products or Home Improvement Industry is preferred.
  • Ability to work independently with limited supervision is required.
  • This is a fantastic opportunity to build your career within an exceptional company! 

Travel

  • 10% for quarterly visits

CUSTOM.PAY.TRANSPARENCY

Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer. 




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By applying, a Kohler account will be created for you. Kohler's Terms & Conditions and Privacy Policy will apply.