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A Brief Overview
The Logistic Lead will direct the work of a team of logistics coordinators and/or drivers. In this role, customer satisfaction is a priority as it is critical to the success of the business. This position is responsible for overseeing and coordinating freight and supply logistics, shipping routes, and delivery to maximize efficiency and ensure customer satisfaction. This person will immediately respond to customer questions and complaints, and notify customers of any delays in the delivery schedule.
What you will do
- Operate safely.
- Dispatch.
- Print manifests.
- Pre-call customers.
- Load assignments for drivers and delivery helpers.
- Schedule transfers.
- Communicate with sales team, drivers and customers regarding delivery functions or issues.
- Monitor metrics and error tracking.
- Provide excellent customer service.
- Fleet management.
- Driver file monitoring.
- Scan Documents.
- Assist with checking out drivers, scheduling delivery changes, and DOT administrative tasks.
- Evaluate and identify methods and procedures to optimize and streamline production processes.
- Print and distribute work picks and consolidated work picks.
- Coordinate the use of outside trucks, trailers and transportation services, as needed.
- Participate in and complete assigned trainings.
- Administer all phases of time clock management.
- Maintain invoice records, post corrections, maintain filing system.
- Criteria for Lead:
- Working role that leads fewer than 10 associates
- Directs the work of the team - assign duties & tasks
Required For All Jobs
- Perform other duties as assigned.
- Comply with all policies and standards.
- Adheres to Company's commitment to workplace safety.
Education Qualifications
- High School Diploma or equivalent education and experience required.
Experience Qualifications
- 4-6 years of industry experience / freight handling required.
Skills and Abilities
- Strong administrative skills.
- Ability to effectively and professionally communicate with customers, other employees and supervisors using verbal and written skills.
- Ability to deal constructively with conflict and recognize potential problems.
- Good organizational skills and attention to detail.
- Strong Microsoft Excel, Word, and Outlook skills.
- Knowledge of supply management principles and practices.
- Proficiency with or ability to learn current technologies (e.g. Smartphone, GPS and other necessary business applications.)
- Excellent teamwork & customer relationships.
- Demonstration of leadership (all required):
- Mentor new associates
- Willingness to train others
- Safety committee engagement
- Participation in US1 Continuous Improvement Projects
Wisconsin Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
