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Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.Â
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
We are seeking a Supervisor, Billing with experience in overseeing financial operations and ensuring accurate payment processing. You will be part of an Accounting/Finance team responsible for managing the day-to-day operations of the billing functions within OPENLANE. You will be involved in training and coaching team members, handling escalated customer issues, and driving process improvements. In this role, you will have the opportunity to use your experience in customer service, team leadership, and data-driven decision-making. The ideal candidate will have relevant work experience in financial operations with a focus on billing.Â
Location: Hybrid in our Carmel, IN or Mesa AZ office.
You Are:
Detail-oriented. You ensure accuracy in payment processing and compliance with company policies and laws.
Customer-focused. You provide excellent service and resolve escalated issues to improve customer experiences.
Collaborative. You work with multiple departments to represent the Financial Operations team and implement improvements.
Leadership-driven. You train, coach, and motivate your team to achieve objectives and foster a positive work environment.
Analytical. You use data to identify opportunities for process improvement and optimize team performance.
You Will:
Act as a representative of the financial billing team in inter-departmental meetings.
Handle escalated customer contact by researching issues and providing solutions.
Train and coach the financial billing team on products, services, and process improvements.
Monitor queues and case flow to ensure prompt service to customers.
Track and evaluate team performance, using data to recommend process improvements.
Routinely Audit and reconcile functions performed by the financial operations team
Who You Will Work With:
Reporting to the Director of Accounting, this role will collaborate with the development, operations, and various OPENLANE business leaders on a regular basis. Additionally, this role will work directly with our Internal and External Customers.
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Must Have’s:
 Relevant work experience in financial operations, Billing/Accounts Payable, and team management.
2+ years of Billing ExperienceÂ
Education:Bachelors Degree in Accounting, Finance or related field is required or relevant work experience required.
Proficiency in Google applications and strong written and verbal communication skills.
Ability to troubleshoot issues, resolve conflicts, and deliver excellent customer service.
Strong team player attributes with the ability to multi-task and prioritize.Â
Nice to Have’s:
Experience in process improvement and familiarity with financial software systems.
Previous experience in a supervisory or team lead role within financial operations.
SAP Billing Experience
What We Offer:Â
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company matchÂ
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteerÂ
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancementÂ
Sound like a match? Apply Now - We can't wait to hear from you!
