Credit Specialist Triage Processing

Location:  On site at location listed in job posting

Summary

Do you enjoy processing loan applications? Does working with customer credit, underwriters and line partners bring satisfaction in your work life? If so, apply with us! We're looking for a great person to support the goals and our Centralized Lending Commercial team which includes credit support for underwriting and portfolio management functions.

Underwriting Support:

• Demonstrates an understanding of applicable credit products and requirements.
• Determine appropriate underwriting channel based on transaction size, collateral, and total to be approved.
• Triage loan applications for missing financial information based on requirements.
• Request and follow up with appropriate financial documents for new money and renewal requests.

• Determine the appropriate underwriting channel along with the  required documentation and manage the collection of required documentation. 

Research & Documentation:

• Research imaged files to determine outstanding and required documentation required to underwrite loan.
• Identify missing guarantor and/or co-borrowers within submitted loan application.
• Screen loan applications for requests submitted in wrong channels.
• Ensure recognition of several different types of financial documentation. Evaluate submitted information for completeness and accuracy as needed.
• Verify borrower related debt and deposit information is correct and aligns with the origination.
• Be versed in the recognition of a complete financial statement and have the ability to determine if the information is usable to the underwriter.

Administrative:

• Image supporting documents into loan origination system while following accuracy standards.

• Upload financial data into the underwriting system.
• Ability to compose and track written communication to customer and line partners.
• Daily written and verbal communication with financial center personnel, management, and underwriters.
• Monitor administrative declines and complete system action as required.
• Send communications to customers to obtain financial information required for credit renewals.
• Image items from the retail line of business, along with other pertinent documents such as Adverse Action and Renewal Letters.

Required:

• Education: High School diploma or GED required; Ideal candidate will have a degree (Associate or Bachelor) preferred. 
• Prior experience in credit underwriting support, or role closely aligned with credit, loans and effectively supporting loan functions. 
• Communication: Above average written and oral communication skills including the ability to compose emails and communicate via telephone conversations to internal customers that properly represent First Horizon Bank and communicate the intent of the current loan application.  Ability to use critical thinking to complete job responsibilities. Ability to make decisions independently based on training and written procedures and processes. 
• Technical knowledge: Basic knowledge of consumer and/or commercial loan documentation and products. Knowledge of internet research methods.  Thorough knowledge of basic internet search engines.   Good working knowledge of Microsoft Office, especially Microsoft Outlook is required.
• nCinco knowledge preferred but not required. 

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)