Work Café Full Time Concierge

Acts as first point of contact for consumer and small- to medium-sized clients. Assists clients with resolving product, service or billing issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity. Essential Functions/Responsibility Statements: Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards. Creates exceptional customer experiences with every interaction. Acts as first point of contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner. Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels. Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.). Supports the promotion of the services provided, co-working, room booking and events elements of the Work Café. Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments. Support customers in the Work Café by acting as a key point of contact. Takes ownership of addressing customer enquiries by directing them to the appropriate Work Café area, facility, resource or business partners. Works closely with the third-party baristas and cleaners to ensure the Work Café environment is welcoming and that all issues are dealt with effectively.