Medicare Sales Agent - Miami, FL

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS 

Guaranteed base pay + monthly sales incentive earning potential.

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At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.  

We are growing our team in Miami, FL and have multiple Medicare Sales Agent openings available now. In this inbound call role, you will receive a competitive base salary and bonuses based on your overall performance. You will consult customers, both in the individual plan market as well as employer group retirees on their insurance needs and match the correct coverages, products, and benefits. Our training classes not only prepare you for your role, but we will pay for and provide support for you to obtain the required state insurance licenses. No license is required prior to starting in the role. During training, all new hires will be required to successfully complete the UHC Portfolio Agent New Hire training classes and demonstrate proficiency of the material.

If you are located near Miami, FL you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.

Work Schedule:

• Operating hours: Monday – Friday; 7:00AM – 10:00PM CST
  • Your shift will be provided during training with rotational weekend requirements based on business needs
• While the position provides full time benefits, employees will enjoy the flexibility of a flex work schedule model (staffing 4 days per week Q1 – Q3, then moving to 40 hours+ work weeks during the final quarter of the year. 

Work Location:

• Fast forward your success by participating in our onsite training program in a standard day shift for 9 weeks
• Site location: 1000 NW 57th Court, Miami, FL
• This position offers hybrid work models after the successful completion of training and on the job nesting period.  Once completed, employees will enjoy the opportunity to work from home up to 3 business day per week

Primary Responsibilities:

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs with the goal to convert caller to a qualified lead and sale
• Assist retirees who are eligible for an employer group plan offering in understanding the benefit options that are made available specifically to them by their former employer.  Measurement of agent success is based on retiree experience, completion of qualified sales (when applicable) and education of employer group offering and next steps
• Follow up with members on questions or to review current or new products and services
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with member
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of product to best meet their needs
• Assist in completion of the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience
• Meet and maintain requirements for agent licensure, appointments, and annual product certification 

Compensation & Benefits:

• As a licensed agent, your total compensation is determined by your ability to sell and deliver a great customer experience
  • Compensation = Base pay + monthly sales incentive
  • Average annual earnings $50K – $65K through a combination of base plus sales commissions
• Sign-on bonus of up to $3,000 for external candidates
• 15 days accrued Paid Time Off during first year of employment plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Fun and competitive work environment focused both on teamwork and individual success!
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 4+ years of customer service/sales experience
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training)
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work over-time and/or weekends as needed
• Ability to work 100% onsite during training and hybrid work schedule post-training

Preferred Qualifications:

• Previous sales experience
• Dedicated customer service experience
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Flexibility to customize approach to meet all types of caller communication styles and personalities  

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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