Commercial Real Estate Relationship Manager

Identifies and pursues new sales prospects within existing or untapped markets. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business, ensuring a consistent flow of new revenues to the company. Uses knowledge of markets, industries, and clients to determine demand, future trends and potential projects. Works pre-developed lead lists to generate business and identify new customer prospects.

Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products. Provides support to help clients coordinate solutions, manage accounts, obtain advice and administer services. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products. Makes presentations to potential clients and contributes to the achievement of sales targets.

Essential Functions/Responsibilities:
Manage a commercial real estate portfolio.
Determine appropriate risk and when possible minimize risk to the bank.
Communicates with internal and external parties to ensure all appropriate information has been received from borrowers to best evaluate loan requests and ability to repay as stated.
Provide professional, quality customer service to customers, contractors, staff and other community contacts.
Monitors key risk indicators within the portfolio of clients including, past dues, changes to the clients risk profile, or service issues, and informs the Relationship Management Team.
Participate in professional organizations to gain visibility and enhance the Santander brand.
Develop and expand a network of referral sources/centers of influence.
Conduct market research and financial analysis for rating committees, investor meetings and conferences.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience in Finance, Accounting, Management, Economics or equivalent field.

Work Experience:
Servicing and relationship managing commercial real estate loans/clients for 12-15 years.

Skills and Abilities:
Strong organizational and time management skills.
Demonstrates ability to influence others and champion new ideas to improve processes and client experience.
Excellent relationship building skills at all levels in an organization.
Excellent presentation, interpersonal, written and verbal communication skills
Demonstrated management and leadership capabilities.
Ability to train team members adequately to advance skills and knowledge.
Ability to apply concepts, such as fractions, percentages, ratios and proportions, to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions
Sophisticated financial skills, quantitative underwriting skills
Capacity to complete projects on time

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Miami, FL, Miami

Other Locations: Florida-Miami

Organization: Santander Bank N.A.