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Hotel:
Madison MarriottHotel ConciergeFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Primary Purpose:
The primary purpose of the Concierge is to provide guests with an excellent experience for the duration of their stay through welcoming them upon arrival to the hotel, recommending hotel and local amenities.
Work Performed:
The Concierge will be tasked with the following duties, responsibilities, and assignments:
Oversee and manage the M-Club to ensure the highest standards of service and guest experience;
Provide professional, friendly and engaging service in accordance with Atrium’s service standards;
Recommend hotel amenities, local attractions and any other events that may be of interest to them;
Assist guests with mail, messages, and any plans or arrangements they require;
Focus attention on guest needs, remaining calm and courteous at all times in keeping with Atrium’s Core Values;
Assist guests regarding hotel facilities in an informative and helpful way;
Assist guests with any needs related to services of the Business Center;
Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management;
Clean and disinfect public areas; and
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Six (6) months prior Customer Service experience
Preferred Prior Experience:
Hospitality industry experience
Preferred Education:
High School Diploma or equivalent
Preferred Licenses/ Certification:
Valid state driver’s license and adhere to all company guidelines regarding moving violations.
Required Technology:
Use computers and computer systems (including hardware and software) to enter data, or process information
Physical:
Lift a minimum of 50lbs rarely and 15lbs occasionally
Able to stand and/or walk for duration of schedule shift
Other:
Ability to effectively communicate and interact with guests
Flexible to working days, early mornings, evenings, nights, weekends and holidays
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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