Customer Service Representative - Crystal Run Healthcare - Middletown, NY

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to work any Flex shift schedule with a Start time between the hours of 9:00 AM - 12:00 PM (Earliest shift: 9:00 AM - 5:00 PM & Latest shift: 12:00 PM - 8:00 PM). It may be necessary, given the business need, to work occasional overtime, weekends, and holidays. Our office is located at 109 Rykowski Lane, Middletown, NY. 

We offer 3 weeks of paid on-the-job training. The hours during training will be 8:00 AM - 4:00 PM from Monday - Friday.

Primary Responsibilities:

• Provide excellent customer service
• Constantly meet established productivity, schedule adherence, and quality standards
• Respond to complex customer calls
• Resolve customer service inquiries which could include:
  
  • Benefit and Eligibility information
  • Billing and Payment issues
  • Customer material requests
  • Physician assignments
  • Authorization for treatment
  • Explanation of Benefits (EOB)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of customer service experience with analyzing and solving customer problems OR 1+ years of experience in an office setting environment, using the telephone and computer as the primary instruments to perform job duties
• Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work 100% onsite at 109 Rykowski Lane, Middletown, NY
• Availability to work any Flex shift schedule with a Start time between the hours of 9:00 AM - 12:00 PM (Earliest shift: 9:00 AM - 5:00 PM & Latest shift: 12:00 PM - 8:00 PM) including the flexibility to work occasional overtime, weekends, and holidays based on business need

Preferred Qualifications: 

• Ability to navigate a computer while on the phone
• Ability to multi - task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive

Physical and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

New York Residents Only: The hourly range for this is $16.00 - $23.94 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.