Peer Support Specialists - Richmond, VA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If you are located in Richmond, VA, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

• Use of own Recovery experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer’s recovery
• Experience working with consumers that have co-occurring Disorder, i.e., Mental Health and Substance Use Disorder
• Support the creation and assist with the implementation of a comprehensive Training and Education program with peers, families, Providers and staff
• Establish and maintain strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Optum/Health Plan activities
• Communicate Plan information to consumers and Consumer-operated organizations and with families and family organizations. In addition to communicating, a wide array of other topics including Clinical policies, analysis of data and Program evaluation
• Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and also use recovery and resiliency
• As directed, serve as a designated member of Internal subcommittees
• Participate in Optum and Health Plan Quality Review processes
• Enable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities
• As requested, provide support to consumer or family members in making needed appointments
• Work with the Clinical Program Managers and the Clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer’s condition, including working with the consumer in the development of a WRAP plan and a Crisis plan
• Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group
• Assist and support consumers and family members with Grievance processes
• Collaborate with Care Managers, Providers, and Community agencies and organizations to facilitate access to and transition between services
• Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support
• Respond to concerns and questions from consumers and families
• Participate in Treatment planning with consumers and families who request that support
• Work with community agencies along with and/or on behalf of consumers and families
• Provide feedback about Treatment planning development based on their interactions with other consumers and families
• Advocate on behalf of the consumers and families
• Provide peer support to consumers and family members at critical points in their treatment process
• Serve as liaison between Optum, the Health Plan and those who use services
• Recruit and support consumers, parents and family members to participate in all phases of the operation of Optum and the Health Plan, from the Governing Body and Mental Health Advisory Board to Quality Assurance/Performance Improvement (QA/PI) Committees and all other critical initiatives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Possess active and current Peer Support Specialist State Certification
• 1+ years of working knowledge of community resources
• Demonstrated understanding of the principles of recovery and resiliency 
• Proven ability to facilitate training events
• Reliable transportation, with a current and non-restricted Driver's License and state-required insurance

Preferred Qualifications:

• Bachelor's degree in Psychology, Social Work, Counseling or a related field; or Registered Psychiatric Nurse (BSN)   
• Peer Support Specialist experience  
• Basic (or higher) level of proficiency with Microsoft Office (Word, Excel, and Outlook)  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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