Patient Access Representative Senior - Minneapolis, MN

$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Location: 800 E 28th St, Minneapolis, MN 55407

The Senior Patient Access Representative is responsible for greeting and welcoming patients in person.  Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record.

Primary Responsibilities:

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patient to complete appropriate paperwork
• Directs patient to their appointment or procedure
• Documents any issues and resolutions in electronic medical record
• Uses resources, tools and procedure to complete registration for complex accounts
• May assist in scheduling add-on appointments
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles
• Assists and counsels patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Uses resources, tools and procedures to complete accounts in assigned work queues
• Screening and approving patients for financial assistance programs, assists and counsels patients with financial assistance application process for available financial assistance programs, and will provide leadership to other staff as it relates to financial assistance
• Assists patient in completion of request for information forms and submits to appropriate department

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of revenue cycle experience 
• 2+ years of customer service experience
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 40 hours/week starting at 10:00am, Monday-Friday
• Must be 18 years or older

Preferred Qualifications:

• Experience with electronic medical records   
• Experience with electronic medical records 
• Experience providing financial assistance to patients 
• Experience working in a hospital/clinic setting
• Experience with Epic

**PLEASE NOTE** The sign-on bonus is only available to external candidates.  Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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