Consumer Insights Research Manager

Company Overview

Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide.

Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep.

Position Purpose

The Consumer Insights Research Manager will design, execute, and report out voice of the customer research to provide direction to business partners across the organization.  Our team style is collaborative, creative, agile, flexible and comfortable with ambiguity.

Primary Responsibilities

• Lead the design and execution of custom research studies that will uncover insights to address the information needs of our business partners across the company
• Collaborate and consult with business partners and internal stakeholders to ensure the appropriate research is identified and prioritized. Develops, manages and executes customized research plans. Presents research findings, implications and strategic recommendations to stakeholders.
• Manage all ad hoc and DIY research, including writing, programming (i.e., Qualtrics) and testing surveys, data collection execution, data analysis and reporting of insights and recommendations.
• Consolidate survey findings (analyze, interpret, summarize) across projects and identifying insights to build a comprehensive understanding of the consumer & market landscape.
• Uncover insights that have direct impact on forming the marketing strategy and the business.
• Vendor management of our external research partners for timely and cost-effective completion of research plans.
• Execute RFPs and negotiates with vendors to drive optimized cost/value.
• Responsible for all contract management for the consumer insights team, internally and with vendors.

Position Requirements

• 6-8 years of work experience, at a market research supplier and/or client-side Consumer Insights function
• Expertise in qualitative and quantitative methodologies, including survey design.
• Must have experience using Qualtrics for survey programming and data collection.
• Bachelor’s degree in research related field (Psychology, Sociology, Statistics, etc)

Knowledge, Skills & Abilities

• Detail oriented, organized, self-starter and self-learner.
• Deadline driven, ability to prioritize and manage competing priorities
• Demonstrated ability to work well independently and on a team
• Exceptional listening, analytical skills, written communications and presenting skills.
• Ability to identify key insights out of large amounts of disparate data, and turn into actions
• Innate curiosity for consumer behavior
• Highly proficient with MS Office suite
• Experience with Qualtrics
• Familiarity with SPSS, SaS, or R a plus, but not required

Working Conditions

• Office environment (i.e. sitting, computer and telephone use)
• Available for occasional travel (less than 20%)
• This position is based out of our headquarters in Minneapolis, MN in a hybrid environment of 3 days in office per week

#PIQ

Wellbeing

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. We are committed to maintaining a safe and healthy work environment for all team members that are consistent with CDC guidelines, U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number’s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.