Rep 1, Cust Svc Chat Repair

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Chat Repair Representative at Spectrum may be right for you!

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million customers connected. As a Chat Repair Representative in our Customer Operations business unit, you will use your written communication skills, multi-tasking, and problem-solving skills to nurture and grow customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

WHAT OUR CHAT REPAIR AGENTS ENJOY MOST

• Interacting with customers through our web-based chat platform
• Effectively handling questions and concerns related to video, Internet, and phone products and services
• Addressing advanced technical inquiries using diagnostic tools to keep communications and technology services running
• Coordinating customer service escalations with local management to determine the need for a field technician visit
• Taking pride in resolving customer service inquiries, processing orders, and documenting account actions while creating best-in-class customer experiences

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself receiving and responding to multiple, simultaneous messages through web-based communication tools. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our team-oriented environment.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education: High school diploma or equivalent
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
• Language: Ability to read, write, speak and understand English

Preferred Qualifications

• Experience: 1+ year customer service experience; 6+ months working with computers and multiple software applications; experience in cable or telecommunications call centers
• Technical Skills: MS Office and personal computer skills
• Skills: Communication, dependability, multi-tasking, typing, customer service
• Abilities: Problem-solving, critical thinking, attention to detail, tech savvy, resilient

SPECTRUM CONNECTS YOU TO MORE

• Tools + Tech: Work with innovative, web-based chat technology and information systems
• Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pay: Generous $18 per hour starting pay
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards: Our comprehensive benefits are among the best in the industry

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