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Per Diem Patient Access Registration Representative - Mukwonago, WI

Optum
Posted 4 days ago, valid for a year
Location

Mukwonago, WI 53149, US

Salary

$30,000 - $36,000 per annum

info
Contract type

Full Time

By applying, a United Healthcare account will be created for you. United Healthcare's Privacy Policy will apply.

Sonic Summary

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  • Optum, in partnership with ProHealth Care, is seeking candidates for a per diem position that supports patient care delivery in various settings including the Emergency Department and Clinic.
  • The role requires a minimum of 1 year of customer service experience in a professional environment and offers a salary that is competitive based on experience.
  • Employees are expected to work 2 shifts per pay period and will receive 6-8 weeks of paid training to prepare for their responsibilities.
  • Key responsibilities include greeting patients, handling confidential information, entering patient data, and coordinating admission needs while maintaining high standards of customer service.
  • The position is located at 240 Maple Ave., Mukwonago, WI, and candidates must be 18 years or older to apply.

Explore opportunities with Optum,  in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together. 

Supports patient care delivery in Emergency department, Clinic and possibly Switchboard.

This position is per diem. Employees are required to work 2 shifts per pay period. Our office is located at 240 Maple Ave., Mukwonago, WI.

We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. 

Primary Responsibilities: 

  • Greets visitors and patients in person
  • Communicates by telephone or video conferencing, upholding excellent customer service
  • Handles confidential information appropriately by protecting and disclosing information to only those authorized
  • Prioritizes by assessing and analyzing information to identify immediate emergency needs
  • Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on – call schedules to ensure appropriate communication to ProHealth Care Physicians
  • Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
  • Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
  • Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
  • Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed
  • Provides wayfinding instructions and assists with hospital information as requested
  • Coordinates patient admission needs, bed assignments, and tracking boards where applicable
  • Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
  • May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 1+ years of previous customer service experience in an office setting or professional work environment
  • Basic level of proficiency with Microsoft Office products
  • Ability to work 2 shifts per pay period
  • Ability to work at 240 Maple Ave., Mukwonago, WI 
  • Ability to work a variety of shifts to support a 24 hour operation 
  • Must be 18 years or age or older

Preferred Qualifications:

  • Knowledge of medical terminology
  • Experience with electronic medical records system
  • Experience in a medical office
  • Ability to handle emergency/high pressure situations

Soft Skills:

  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast paced environments 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

#RPO #RED




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By applying, a United Healthcare account will be created for you. United Healthcare's Privacy Policy will apply.