Assistant Manager - LOFT

About us

POSITION OVERVIEW

In partnership with the Store Management Team, cultivate an inclusive culture that provides equitable opportunities and drives Associate and customer engagement. Lead activities required to achieve all store goals which includes financial objectives, Customer service, people management, operational controls, asset protection and safety, and merchandise presentation.

RESPONSIBILITIES/ACCOUNTABILITIES

• Drives revenue by proactively managing the Customer experience while effectively performing Manager On Duty responsibilities.
• Ensures that the Customer remains the top priority while balancing required tasks and overall store operations.
• Drives results & anticipates Customers’ needs while clearly communicating store and individual performance goals to motivate Associates.
• Coaches Associates “in the moment” on Customer interactions and performance to maximize productivity and capture Customer opportunities.
• Supports the store’s business strategy and adjusts tactics as needed to effectively reach goals.
• Clearly communicates company direction to the team.
• Embraces fashion, understands current market trends and is able to articulate them using Brand interpretations in every Customer interaction. Represents the Brand by adhering to Brand’s dress code guidelines.
• Safeguards keys to the store, performs opening and closing procedures, and assumes PIN and signature privileges for register functions requiring approval.
• Supports and maintains merchandise flow/freight processes while ensuring proper floorset execution to current Brand visual standards.
• Utilizes reports to make effective merchandising and styling decisions in line with Brand standards.
• Leverages tools and takes action to drive operational excellence through Standard Operating Procedures (SOP).
• Assists with talent acquisition and associate development and retention and assists with New Hire onboarding and ongoing Associate training.
• Works collaboratively with internal and external partners to accomplish assigned tasks.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Reports to work as scheduled; records time worked accurately by using Brand’s Time and Attendance system; remains flexible to the needs of the business.
• Additional responsibilities as assigned by Store, District, or Regional leaders.

POSITION REQUIREMENTS

• Ability to model Brand appropriate selling behaviors.
• Strong training and development skills from previous retail related experience.
• Technology proficient and strong business acumen.
• Ability to foster team commitment and create a positive, inclusive environment.
• Ability to take initiative in making decisions on a timely/urgent basis.
• Ability to organize, delegate, and prioritize assignments and meet deadlines with minimal supervision.
• Knowledge of visual standards and techniques and ability to implement and maintain within Brand’s guidelines.
• Communicates effectively with Customers, Managers, Business Partners, Store Associates and Peers.
• Ability to work a Full-Time flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
• One year of management experience with an additional 2-4 years specialty retail experience preferred.
• Ability to maneuver around sales floor, stockroom

Location:

Position Type:

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels.  It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law.  We do not discriminate in any of our employment policies and practices.  All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. 

The Company welcomes applications from people with disabilities.  Accommodations are available on request for candidates taking part in all aspects of the application process. 

New York Pay Information: https://knitwellgroup.com/assets/NY-Posting-ANN.pdf