Door Attendant

Department: Concierge Department                       Reports to: Director of Hospitality 

Position:  Door Attendant                                        Status: Non-Exempt

Position Summary: The primary responsibility of the Door Attendant is serving the first-floor lobby entrance to the community.

Accountabilities: The Door Attendant is to contribute to the safety of the building and its residents and to provide basic assistance to residents and visitors upon entering the building.

Minimum Qualifications

• High School diploma or equivalent required
• Experience and passion in working with seniors
• Ability to maintain positive working relationships with residents, their families, peers and other staff members

Skills, Knowledge, Abilities & Personal Characteristics

• Oral and written comprehension and expression - Must be able to convey and understand information and ideas in English
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must work well in stressful, high pressure situations
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular situation
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by residents and guests
• Ability to stand for long hours and walk long distances without fatigue
• Ability to bend, stretch, stoop and reach repeatedly without difficulty
• Exerting up to 60 pounds of force regularly, and to lift, carry, push, pull, or otherwise move objects
• Ability to work under variable temperatures and noise levels
• Be free of communicable diseases.
• Utilize technology as a means of communication necessary to support resident needs and ensure operational compliance as well as resident safety and security

Typical Work Duties & Functions

• Provide outstanding customer service to all residents, family members, responsible persons, and visitors of residents in the community
• Stationed in the lobby area at all times so as to observe the entry of all persons into the building; if leaving the lobby area is necessary, secure coverage from another associate; the lobby shall never be left unattended
• Ensure that all residents are checked in and out of the building per Inspīr policy
• Assist Concierge in ensuring that all visitors to the community are registered and screened according to Inspīr policy
• Support concierge with accepting and sorting resident mail and packages
• Direct residents and visitors to their desired location
• Have a working knowledge of building security system(s) and protocols
• Be attentive to the safety of residents and report all concerns per Inspīr policy
• Report building problems/emergencies to the Concierge Services Manager
• Control public gathering at entryways and lobby area
• Assist residents, their families or visitors, in getting into and out of vehicles
• Stand, walk, climb, and bend most of the day. Occasionally lift, push, pull, and carry medium to heavy weights
• Understands the Inspīr safety practices and procedures
• Support the transportation coordinator in securing parking for Inspīr vehicles
• Participate in on-going in service and training requirements
• Follow emergency procedures
• Carry out other duties as assigned

 Working Conditions

• Subject to exposure to infectious waste, diseases, conditions, etc. including COVID-19, HIV, AIDS and Hepatitis B & C viruses
• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards
• Property operates 7 days a week, 24 hours a day
• Required to work weekends and holidays as scheduled
• Required to work extended hours and to report to work during times of need including inclement weather and when building concerns arise
• Could be subject to hostile and emotionally upset residents due to mental infirmities
• Criminal background check required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)