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We are looking for a “Experience Coordinator“ to join one of our Fortune 500 Real Estate clients.
Title:Â Experience Coordinator
Location:Â Â Lever House- 390 Park Ave, New York, NY 10022
Duration: 5Â months (Potential Convert to Permanent)
Pay Range : $25-27hr (On W2)
Shift:Â Tuesday, Wed, Thursday (Part time based on busy office days)
• 7:30am-4:30pm
Job Summary:
• Provides personal services to employees and guests such as a office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, cleaning, package and mail room assistance, and other services as needed.RESPONCIBILITIES:
• Displays a warm friendly, professional greeting to all those entering the property.
• Answers telephone in friendly, professional manner.
• Maintains accurate records of service requests and status.
• Maintains records and logs of service requests and tracks their status.
• Responds promptly with accurate and thorough information according to the specific request.
• Arranges and confirms recreational, dining, and/or business activities.
• Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.
• Follows security and emergency procedures as defined for the property.
• Responds to emergency situations in a calm, efficient manner.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor.
• Ability to assess circumstances, empathize and offer help.
• Ability to calculate simple figures such as percentages.
• Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
• Good organizational skills.
• Ability to work flexible work schedules based on office needs.
MUST HAVES:
• Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience.
• HS Diploma or GED required, Hospitality accreditations preferred.
• Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision.
Years of Experience needed:Â Â 0-1 year Front Desk, Concierge, customer service or other hospitality experience.
Level of Education:Â HS Diploma or GED required
Top Nice to have Skills:
Experience with web mapping tools and spatial databases
Experience with GoLang
Interview Process: 1-2 rounds of interviews (onsite)
We are looking for the candidate who are eligible to work with any employers without sponsorship.
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If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested
