Resident Transition Leasing Coordinator

Job Title: Resident Transition Leasing Coordinator
Location: New York, New York
Employment Type: Full Time 
Department: Sales 

About Us:
Maplewood Senior Living, is a leading operator of premier senior living communities across 5 states and Washington, D.C., featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care. 

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living! 

Overview: The Resident Transition Leasing Coordinator is responsible for a seamless transition of new residents into the Inspīr community by coordinating and obtaining all required move-in paperwork and preparing the resident’s community file, both digital and paper. The Resident Leasing Transition Coordinator will also conduct the resident’s orientation to the community and ensure each resident’s move into their new home at Inspīr Senior Living is smooth, successful, and meaningful. Additionally, they will be responsible for assisting the leasing team in managing the community’s sales and marketing database and maintaining appropriate sales collateral.

Key Responsibilities:

• Coordinate resident assessments, prepare lease agreements, and manage all move-in paperwork.
• Ensure room readiness and setup, including cleanliness, technology, and necessary supplies.
• Communicate with staff to confirm room readiness and monitor deliveries.
• Welcome residents on move-in day, provide orientation, and follow up on their needs.
• On the move-in day, the Leasing Associate:
  • Collects any remaining paperwork
  • Orients the resident and family to the community
  • Presents the apartment to the resident and family explains the telephone, and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc.
  • Arranges lunch or dinner for the resident and family members on the move-in day
• Assist residents and families with the transition process, including facilitate family meetings
• Facilitate resident inclusion in community activities and services.
• Participate in culture crew activities and contribute to a positive community environment.
• Update resident handbook and manage contact information changes.
• Maintain accurate records and documentation in relevant systems (e.g., OneDrive, Yardi, Enquire).
• Independently responsible for managing the move-in and move-out process for each resident in the community and exercises discretion to ensure the process runs smoothly and is tailored to each resident’s needs
• Support the leasing team by effectively maintaining all prospect records
• Supports and assists the General Manager and Director of Leasing in building a trusting and positive relationship with prospects by understanding the Inspīr product and how Inspīr Senior Living can meet customer’s needs
• Development of all necessary processes and procedures for resident move-in
• Assists the General Manager and Director of Leasing by ensuring model apartments(s) are well maintained and presentable
• Supports and assists the General Manager and Director of Leasing in setting, tracking and accomplishing sales related goals as determined by the leasing team
• Demonstrates effective telephone skills producing qualified leads and appointments
• Prepares the resident’s community file according to Inspīr and state specific regulatory requirements
• Meets with the resident and/or family and reviews the move-in packet, ensuring all information is explained so that it is understood by the resident and/or family members
• Coordinates the resident assessment with the Executive Director of Clinical Operations

Education/Experience/Licensure/Certification:

• Associate and/or bachelor’s degree preferred
• One (1) year experience in an administrative support or sales role
• Previous customer service/sales experience and demonstration of customer service skillset
• Experience working with seniors
• Must possess a passion for working with the senior population and improving their quality of life
• Excellent communication, organization and time management skills

Why You’ll Love Working With Us: 

• Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
• HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
• Growth Opportunities: We promote and foster career development and continuous learning.
• Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
• Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)