Dining Room Manager

Job Title: Dining Room Manager
Location: New York, New York
Employment Type: Full Time 
Department: Dining

About Us:
Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!

Overview: The Dining Room Manager plays an integral role in delivering an outstanding dining experience for residents and guests. The Dining Room Manager is responsible for the daily operations of the dining room (s) by assisting in the set-up, service and cleaning of the dining room (s) and in ensuring the dining experience is enjoyable, timely, and engaging for residents and guests.

Key Responsibilities:

• Manages the day-to-day operations of the dining room (s) with oversight and direction from the Executive Chef
• Ensures appropriate and consistent staffing is in place for the dining room(s)
• Participates in the recruitment and hiring process for servers
• Monitors the performance of servers and provides feedback/coaching/mentoring as needed
• Resolves resident and guest dining room conflicts/concerns in a timely and professional manner
• Provides outstanding customer experience for residents and their loved ones, as well as other visitors to the community
• Assures that residents are comfortable, engaged, and catered to in the dining room (s).
• Performs assignments before and after dining room(s) open and close to ensure the room(s) is ready for the next meal service
• Assists with meal service under the supervision of the Executive Chef or Sous Chef
• Understands the daily menu and how food is prepared before each meal and is able to answer questions related to the menu
• Offers guidance to servers as needed to ensure their understanding of the menu items
• Assures snack area(s) are properly stocked and kept tidy and clean at all times
• Assists in keeping dining room(s) clean and properly arranged for residents
• Develops and maintains a good working rapport with teammates and associates in other departments to ensure that the dining experience is of the highest quality for residents and guests
• Participates in the sales and marketing process by ensuring guests receive an outstanding dining experience during tours and events

Education/Experience/Licensure/Certification:

• Two (2) year advanced degree required (hospitality preferred)
•  Experience with and passion for working with seniors
• A minimum of two years’ experience in supervising staff and managing in a restaurant-like setting; or a minimum of five years’ experience working in the dietary department of an assisted living or another long-term care facility

Why You’ll Love Working With Us:

• Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
• HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
• Growth Opportunities: We promote and foster career development and continuous learning.
• Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
• Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)