Program Coordinator, Licensed

Supervises the administrative and clinical operations for a Behavioral Health Services (BHS) program, to ensure the quality and appropriate utilization of services are provided consistent with an interdisciplinary team approach to the delivery of care and are aligned with VNS Health's strategic goals and objectives. Works under general supervision.

$70,200.00 - $87,700.00 Annual

What You Will Do

• Organizes various program components, including triage and case assignment procedures, new referrals, liaison activities, and staff scheduling to insure adequate coverage at all times.
• Communicates program policies and procedures to staff. Ensures compliance with policies and procedures and takes corrective action, as necessary, to address deficiencies.
• Oversees the maintenance of updated case records for team through established program and funder platforms. Coordinates electronic communication throughout all provider databases, as needed. Maintains case records in accordance with Care Management policies/procedures, as well as VNS Health, city, and state standards and regulatory requirements.
• Ensures appropriate record keeping of client information (i.e. consents, completion of documentation), care management interventions, and individualized services/wellness plans to meet quality standards. Follows up as needed.
• Maintains volume and productivity sufficient to meet program standards, deliverables and contractual requirements.
• Oversees compliance of quality and performance indicators and supervises staff to achieve goals.
• • Tracks/monitors client progress and outcomes for staff assigned to the team and produces/maintains detailed reports for all data pertinent to the program.
• Works with staff to coordinate, collaborate, and follow-up on linkages made with clients and community-based service providers to ensure continuity of care. Promotes cooperative working relationships with outside providers. Participates in planning meetings with service providers to coordinate service plans on behalf of staff and clients.
• Participates in program audits. Ensures accuracy and clinical competency for client services as required by the program, audits and general record keeping.
• Ensures established program financial targets are consistently met in all categories.
• Educates and supervises team regarding client safety issues when in the field visiting with clients.
• Plans and maintains 24 hour/7 days a week on-call coverage schedule and performs on-call duties, as needed.
• Participates in interdisciplinary team meetings, individual and group supervisory meetings and required training.
• Represents VNS Health on internal and/or external committees in the community when requested.
• Investigates complaints registered by clients; completes Incident Reports and other client safety and quality reports within required time frames.
• Identifies intra-team problems and recommends resolutions, including additional training and/or counseling of team members.
• Assists or provides direct supervision and evaluation of interns as deemed appropriate by program management.
• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions, and terminations, as appropriate.

Licenses and Certifications:

• Valid New York State driver’s license may be based on program needs required
• For Geriatrics: Current license and registration to practice as a Licensed Social Worker in New York State or other related professional license required

Education:

• Master's Degree in Social Work, Education or related field from an accredited college or university required

Work Experience:

• Minimum three years of experience in a community mental health setting required
• Minimum of one-year of supervisory experience required
• Effective oral, written and interpersonal communication skills required
• Proficient with personal computer skills including Microsoft Word and Excel required
• Crisis intervention experience is preferred
• For CCM and Wellness: Knowledge of New York HRA systems preferred. Knowledge of vocational rehabilitation preferred
• For Children’s Services: Prior experience in working with children and adolescents required
• For Mobile Crisis and Geriatrics: Minimum of two years of experience in a mental health program such as a psychiatric hospital, shelter, mental health clinic, adult home, etc required