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Willcare is hiring an Office Coordinator in the Niagara Falls area! This is a full time position, offering benefits, PTO, and competitive pay. Â Experience with staffing/scheduling, payroll and office administration a plus! Pay range is $20-22/hr based on experience.
At Willcare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. Â
​We strive to offer benefits that reward the whole you!​Â
- employee wellness programsÂ
- flexibility for true work-life balance Â
- holidays & paid time off
- continuing education & career growth opportunitiesÂ
- company-wide support & resources to help you achieve your goals 
The Home and Community Bases Services Case Coordinator is responsible for overseeing the services provided to a caseload of clients on a daily basis. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. The Case Coordinator is responsible for day-to-day staffing of cases, problem solving, assisting in the hiring process, providing orientation to new caregivers, payroll/billing, and ensuring customer satisfaction. The Case Coordinator must be able to function with minimal onsite supervision and may perform some or all of the duties listed below
- Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.
- Assists in the process of interviewing and hiring of caregivers and participates in the orientation of new caregivers
- Processes payroll for caregivers on a weekly basis.
- Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
- Participates in the on call rotation of the agency
Education & Experience
- High school education or equivalent required.
Skill Requirements
- Scheduling and data entry experience preferred.
- Ability to coordinate many activities at one time.
- Strong customer service skills.
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