General Manager

Are you a dynamic leader with a passion for hospitality? The Sheraton Norfolk Hotel, a 466-room property with 46,000 square feet of versatile meeting space, is looking for an experienced General Manager to join our team. Located in the heart of Norfolk, VA—a city known for its vibrant waterfront, rich naval history, and thriving arts scene—this role offers the perfect blend of professional challenge and quality of life. Lead a dedicated team in a fast-paced environment, driving guest satisfaction and operational excellence in this premier coastal destination.

At Atrium Hospitality, our goal is to ensure that our associates have positive experiences. To achieve this, we are dedicated to creating a culture that upholds six fundamental values, which inspire us to continuously improve for the benefit of our associates and guests. These values are embodied in the acronym S.P.I.R.I.T. (Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork).

Salary:  $175,000- $185,000 plus bonus

Your role:

• Lead the staff to produce outstanding hospitality. 
• Direct programs pertinent to increasing quality and profits.
• Ensure that Atrium Hospitality resources are fully utilized to achieve the objectives.
• Establish a credible approach to management and marketing for the property – both real and perceived.
• Direct, manage, and oversee revenue generation and profitability for the property
• Understanding how to impact and drive revenue.
• Lead the property strategic plan prior to the annual planning process
• Lead annual planning process, to include the sales and marketing plan, operating budget, capital budget, and human resource plan
• Drive new market and business development by overseeing an effective Sales effort.
• Uphold philosophy and values of the company, keeping the corporate office informed of important decisions, resort progress, etc. on a regular basis
• Maintaining a positive work environment at the property by building an outstanding team of the best talent, leading, and inspiring all employees to work to their highest capabilities to achieve the highest possible standards and holding the team accountable for results.
• Develop and execute an effective communication plan to, Guests, and Employees
• Maintain good rapport with, and takes leadership role in, appropriate professional associations, educational institutions, philanthropic organizations, and community groups.  Ensure that the property participates in relevant industry, trade, and community events.
• Develop and maintain good business and community relationships; support and participate in those business and community activities, which will benefit the property’s positioning.
• Identify meaningful achievement goals.  Provide standards to measure performance. Facilitate EC and Management Team meetings
• Implement and support programs to enhance product and service
• Direct employee relations programs along with Director of Human Resources.
• Maintain an atmosphere within the property that encourages an exchange of information and builds rapport between employees and management.
• Ensure the Preventative Maintenance program is managed.
• Ensure regular walk through for cleanliness and maintenance.

What kind of person will be leader in this role?

• Someone with 8+ years experience as a General Manager of a hotel/resort.   As this role is leading a branded property, having previous experience in the role is important.
• Someone with extensive rooms and F&B experience.  Hotels are complex operations that require someone to have knowledge of how to have positive impact in all areas. 
• Someone with working knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.  As a General Manager you will have involvement in all areas, requiring experience in the uniqueness of each situation and how to best handle them.
• Someone with a Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience. 
• Someone with experience using multiple systems to include but not limited to, Microsoft suite, cloud-based apps, standard hotel property management systems.  Having this experience previously allows for someone to get settled in easier
• Someone with the ability to navigate the property for up to four (4) hour intervals.  Our General Managers are hands-on leaders and inspire best by being out with their teams.