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Hotel:
Norfolk SheratonHousekeeping Laundry SupervisorFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Profile:
Telecommute: No
Bonus Eligible: No
Direct Reports: No
Reports To: All Purpose Manager or Executive Housekeeper
Equipment: Uniform
Primary Purpose: The primary purpose of the Housekeeping Supervisor is to ensure the supervision of our Laundry associates and to ensure brand standards of hotel cleanliness, preparing proper work assignments and coordinating room readiness with other departments.
Work Performed:
The Housekeeping Supervisor will be tasked with the following duties, responsibilities, and assignments:
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner in accordance with established service standards.
- Conduct appropriate coaching and accountability of housekeeping laundry associates when service, performance or cleanliness standards are not met.
- Provide direction, support, timely feedback and recognition of performance in keeping with Atrium’s performance management standards and Core Values.
- Forecast necessary levels of staffing and supplies to facilitate effective scheduling and ordering with a focus on profitability and cost control.
- Promote sanitation, safety and security efforts of the hotel.
- Assist with scheduling Associates according to business levels.
- Able to conduct daily stand up with the housekeeping laundry team.
- Use laundering equipment to safely and thoroughly clean and press linen, keeping the work area clean and safe.
- Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership.
- Any and all other work as required to complete the primary purpose of the position.
- Ensure usage of approved cleaning chemicals.
- Operate, stock and maintain storage closets and room attendant carts to include such items as linens, towels, toiletry items and cleaning supplies.
- Maintain cleanliness and organization in all work areas.
- Examine and sort articles for laundry according to color, fabric, dirt content, and cleaning technique required.
- Use laundering equipment and the correct amounts of proper chemicals to safely and thoroughly clean and press linen.
- Uphold departmental standards of quality of work and timing measured by brand customer satisfaction metrics and Atrium labor guidelines.
- May be required to train newly hired associates and support on-going performance development.
- Observe precautions required to protect hotel and guest property, report damage, theft and found articles.
Qualifications:
Required Prior Experience:
Six (6) months of housekeeping and/or related experience
Preferred Prior Experience:
Hospitality experience
Preferred Education:
High school diploma or equivalent
Preferred Technology:
Basic computer knowledge
Physical:
Able to lift a minimum of 50lbs occasionally and 25lbs regularly
Able to bend and squat repeatedly
Able to walk and stand for duration of scheduled shift
Other:
Flexible to work day shifts, early mornings, evenings, nights, weekends and holidays
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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