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Resorts Contact Center Agent

Cedar Point
Posted 2 days ago, valid for a year
Location

Norwalk, OH 44857, US

Salary

$14.25 per hour

Contract type

Full Time

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Sonic Summary

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  • The Contact Center Agent position in Sandusky, Ohio offers a starting salary of $14.25 per hour and requires applicants to be at least 18 years old.
  • Agents are responsible for managing guest reservations, answering inquiries, and providing solutions to ensure exceptional customer service.
  • Candidates should have experience in a general office environment, with preferred backgrounds in resorts, call centers, or attractions.
  • The role demands excellent communication skills, critical thinking, and the ability to work in a fast-paced setting with open availability, including weekends and holidays.
  • This position provides opportunities for growth, paid training, and various employee perks such as discounts and complimentary tickets.
Overview:

$14.25/hour

 

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio.

 

Overview: 

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

  • Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
  • Ensure guest information is entered accurately.
  • Enter and maintain credit card details in a secure and confidential process.
  • Make people happy by providing memorable service that builds long-lasting relationships.
  • Identify the needs of the guest, clarify information, and provide solutions to their problems.
  • Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

  • Fosters a healthy work-life balance
  • Complimentary tickets for friends and family
  • Office incentives
  • Discounts on park food and merchandise
  • Discounts on local businesses and attractions
  • Employee events and gatherings
  • Paid training and free uniforms provided 

Responsibilities:

 

  • Make our guests happy by delivering memorable experiences and helping them create lifelong memories. 
  • Gain skills, knowledge and experience that will benefit your future. 

Qualifications:
  • Ability to provide exceptional customer service with a passion to help guests from all over the world.
  • Good critical thinking skills.
  • Excellent communication and active listening skills.
  • Must be able to multi-task and work in a loud, fast-paced environment.
  • Needs to be a self-starter and work efficiently with minimal supervision.
  • Must maintain professionalism and confidentiality.
  • Open availability to include working weekends, nights, and holidays.
  • Must have computer literacy and ability to type a minimum of 25 wpm.
  • Experience with general office environment.
  • Must be 18+ years of age.
  • Preferred experience in a resort, call center or an attraction setting.
  • Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
  • Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law




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By applying, a Cedar Fair - Charlotte account will be created for you. Cedar Fair - Charlotte's Terms & Conditions and Privacy Policy will apply.