Operations Manager

Job Description:

Summary: Operates rental cars in a safe manner to move them to and from various locations of the car rental facility. Dispatches drivers to perform tasks as directed by the car rental company (ABM’s customer). According to the direction of the District Manager, performs quality inspections, and may recommend disciplinary actions to the District Manager/HR Manager. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Ability to quickly make sound decisions under pressure.
• Safely operates vehicles while observing speed limits and slower reasonable speeds in the presence of pedestrians, obstacles, bright sunlight glare, darkness, etc. and assures leads and drivers do the same.
• Oversees the movement of (or moves) vehicles from one point to another under the direction of the customer or account manager.
• Performs frequent walk-arounds to assess the effectiveness of the team as well as monitor potential trouble spots needing attention to resolve.
• Assures all employees falling under this position’s supervision are kept busy, efficiently performing their duties.
• Constantly assesses the facility to be proactive in directing the movement of vehicles to required destinations.
• Maintains frequent contact with the customer. Seeks direction as needed from the appropriate source.
• Serves as a role model by providing positive example of how job should be accomplished. Provides training as necessary to establish acceptable practices and correct deficiencies, etc. when remedial training is required.
• Constantly looks for and suggests improvements to enhance safety and increase productivity.
• Identifies, corrects and/or communicates safety issues to first and then the customer.
• Ensures drivers properly use signaling methodologies (flashers on, trunk open, keys in door, etc.) to signify various pre-established meanings.
• Ensures drivers park vehicles leaving them in pre-agreed-upon states, i.e. windows up, radio turned down then off, glove box, etc. closed, keys in door, etc.
• Ensures cars are “parked in class” as directed by the customer.
• Ensures cars are washed in the carwash in such a manner that they are clean and that they do not receive damage in the process.
• Ensures accident reports are accurately completed when a vehicle is damaged in any way and that the accident is promptly reported to the District Manager, Safety, Claims and Customer.
• Looks for root causes of accidents and communicates findings to the District Manager first then to the customer in an effort to eliminate or mitigate the causes in the future.
• Counsels, trains or disciplines employees as appropriately when they have caused an accident or are observed doing the job in an unsafe manner.
• Dispatches “transporters” and monitors their productivity, effectiveness, time efficiency, etc. Provides guidance as necessary.
• Performs time keeping functions such as assuring all employees clock in and out properly.
• Makes decisions about releasing excess-for-the-day employees while keeping in mind likely spikes in demands for drivers that likely could occur before shift end.
• Sends employees home or offers the opportunity to leave early on a basis that is fair to all.
• As a good steward of ABM assets, assures only the number of employees are kept on duty to fulfill shift requirements.

Requirements:

• Must be 18 years or older
• High school diploma or general education degree (GED) required. Some college preferred or one to years related experience and/or training, or equivalent combination of education and experience.
• Six months minimum of past leadership or supervisory experience desired. 

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