Patient Financial Advocate - Owensboro, KY

Opportunities at Owensboro Health, in strategic partnership with Optum. Our team of talented people works to improve the health outcomes of the communities we serve. As an Optum employee, you will provide support to the Owensboro health account. They are a nonprofit system with over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center and the Mitchell Memorial Cancer Center. We are continually searching for people like you to help us provide the most innovative health care services. Join a team that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together.

This position is full-time (40 hours / week) Monday - Friday. Employees are required to work 8 hour shift during our normal business hours of 8:00am – 6:30pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 811 Parish Ave Owensboro, KY 42303.

We offer 4 weeks of paid on-the-job training. The hours of the training will be aligned with your schedule. Training will be conducted on - site. 

Primary Responsibilities:

• Provides financial advocacy counseling to patients/families to help assure that individuals who are eligible for insurance coverage, premium assistance, and/or financial assistance know about their coverage and payment options and have the opportunity to obtain in-person assistance with the enrollment and financial assistance process. Delivers education in regard to explaining affordability programs, qualified health plans, essential health benefits, and rights when using insurance, as well as Owensboro Health financial assistance programs and financial policies
• Educates patients/guarantors on Owensboro Health financial policies and financial assistance processes and assists them with obtaining coverage, applying for financial assistance, and/or making payments or payment arrangements
• Assists patients/guarantors with opening or accessing an account with KYNect and obtaining help with premium and costsharing discounts through the Marketplace
• Understands the web-based decision tools and guides patients through the process of narrowing choices for qualified health plans
• Reviews daily census or clinic schedule and identifies any uninsured accounts that require screening or accounts with outstanding balances requiring intervention to discuss payment options
• Makes all efforts to contact uninsured patients in work queues and screens them for appropriate coverage or financial assistance and/or sets up payment arrangements
• Reviews uncollectible accounts such as deceased patient, bankruptcy, and return mail to send to agencies or attorney for next level of collection process
• Retrieves all necessary documentation of bad debt/charity adjustments as needed for Medicare Cost Report
• Must maintain eligibility as a Certified Application Counselor (CAC) and comply with any licensing, certification, or other standards prescribed by the state, if applicable

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED or higher
• 1+ years of Patient Financial Advocate related work experience, including data entry and medical billing
• 1+ years of experience explaining patient liability amounts (deductible, co-pay, co-insurance)
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 6:30pm CST. It may be necessary, given the business need, to work occasional overtime
• 18 years of age or older

Preferred Qualifications:

• Prior EPIC (EMR) experience
• Working knowledge of KY Medicaid
• Ability to read an Explanation of Benefits and explain out-of-pocket costs

#RPO #RED